As the ServiceNow Product Owner, you will be accountable for defining and executing the product vision, roadmap, and governance of the ServiceNow platform across the enterprise. You will act as the owner for platform strategy, ensuring that ServiceNow delivers measurable business value, supports standardized ITSM processes, and enables future-ready capabilities such as CSDM adoption and AI-driven automation.
You will work closely with business stakeholders, architecture teams, and delivery organizations to prioritize demand, rationalize customizations, and drive the platform towards out-of-the-box (OOTB) best practices. This role is critical in ensuring platform scalability, data integrity (CMDB), and seamless integration across the IT ecosystem.
Operating in a global and cross-functional environment, you will balance strategic vision with execution discipline—enabling innovation while ensuring governance, stability, and operational excellence.
- Define and own the ServiceNow product strategy, and roadmap, ensuring alignment with enterprise digital and IT priorities
- Drive demand prioritization and backlog management, optimizing delivery based on business value, risk, and strategic objectives
- Champion adoption of out-of-the-box (OOTB) capabilities, reducing customization and minimizing technical debt
- Establish and enforce platform governance, design standards, and architectural guardrails
- Lead platform rationalization and standardization across ITSM, ITOM, and related service domains
- Oversee end-to-end delivery of ServiceNow enhancements, releases, and platform capabilities
- Act as the primary interface between business, IT, and delivery teams, ensuring alignment and execution clarity
- Engage senior stakeholders to align priorities, drive decision-making, and articulate platform value
- Drive continuous improvement using feedback, analytics, and usage insights
- Enable effective cross-functional collaboration across internal teams, ecosystem partners, and vendors
- Drive adoption of automation, AI-driven use cases, and intelligent workflows on the platform
- Evaluate and integrate emerging capabilities (e.g., ITOM, AIOps, workflow automation) to enhance platform value
- Support and enable enterprise-wide transformation initiatives leveraging the ServiceNow platform
You have:
- Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
- 15+ years of experience in IT / Telecom, with significant exposure to ServiceNow platform
- Proven experience as a ServiceNow Product Owner / Platform Owner / Lead Architect in large enterprises
- Strong understanding of ITSM, ITOM, CMDB, and CSDM frameworks
- Experience in platform governance, roadmap planning, and demand prioritization
- Proficiency in ServiceNow configuration, scripting, and integrations
- Demonstrated ability to manage cross-functional, global teams and stakeholders
Strong analytical, problem-solving, and decision-making skills
Preferred:
- Experience in driving platform standardization and OOTB transformation programs
- Exposure to AI, automation, and digital workflow enablement within ServiceNow
- Experience with Performance Analytics, Reporting, and value tracking frameworks
- ServiceNow certifications
- ITIL v4 certification
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Nokia Mumbai, Maharashtra, IND Office
Mumbai, India
