The ITSM Business Analyst will analyze client requirements and design, configure, and implement ServiceNow solutions for ITSM migrations. Responsibilities include improving Incident, Problem, Change, Configuration, Knowledge, and Request Management workflows; collaborating with implementation partners; creating and executing test plans and automated scripts; and applying Agile/Scrum, Jira, and SDLC practices. The role also develops IT process workflows, procedures, technical standards, and service management improvements.
This is a remote position.
ITSM Business Analyst (Night Shift)
Locations: Mumbai, Pune, Chennai, Hyderabad, Coimbatore, Bangalore, Kolkata
Experience: 5+ Years
Shift: Night Shift (6pm to 3am IST)
We are seeking an experienced and motivated ITSM Business Analyst to join our team in a night shift role. As an ITSM Business Analyst, you will play a critical role in driving the success of our clients' ServiceNow implementations and migrations. Your expertise in IT service management processes and your in-depth knowledge of the ServiceNow platform will be vital in shaping efficient and effective IT service solutions.
Responsibilities:
- Utilize your minimum of 5 years of experience as an ITSM Business Analyst to analyze and understand client requirements, translating them into effective technical solutions.
- Leverage your minimum of 3 years of experience working as an ITSM Business Analyst on the ServiceNow platform to design, configure, and implement ServiceNow solutions that align with clients' needs.
- Collaborate closely with implementation partners to facilitate seamless ServiceNow migrations, utilizing your expertise gained from a minimum of 3 years of experience in this role.
- Apply your understanding of Incident, Problem, Change, Configuration, Knowledge, and Request Management processes to develop and improve IT service workflows and procedures.
- Use your experience in test plan creation and execution, including automated test scripts, to ensure the quality and reliability of implemented solutions.
- Employ your knowledge of Agile/Scrum methodologies and tools like Jira to contribute to the implementation process and maintain project visibility.
- Leverage your familiarity with the System Development Life Cycle (SDLC) processes to assist in client requirement analysis and system design, ensuring that solutions meet business goals.
- Design and implement IT process workflows, procedures, and technical standards that align with industry best practices and regulatory requirements.
- Apply your solid understanding of service management principles to support the development and enhancement of IT services.
Qualifications:
- Minimum of 5 years of experience as an ITSM Business Analyst, showcasing a deep understanding of IT service management principles and practices.
- Minimum of 3 years of hands-on experience working with the ServiceNow platform as an ITSM Business Analyst, including design, configuration, and implementation.
- A minimum of 3 years of experience working as an implementation partner, assisting organizations in ServiceNow migrations and deployments.
- Proficiency in Incident, Problem, Change, Configuration, Knowledge, and Request Management processes.
- Experience in creating and executing test plans, including the use of automated test scripts.
- Familiarity with Agile/Scrum methodologies and tools such as Jira.
- Strong knowledge of the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design.
- Ability to design and implement IT process workflows, procedures, and technical standards.
- Solid understanding of service management principles and their application to IT services.
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Serve as a partner-facing Solutions Architect for GSIs in India, owning technical partner activation, building demos, reference architectures and workshops, advising on DevSecOps/CI/CD adoption, and collaborating with sales and product teams to drive partner-sourced revenue.
Top Skills:
AIAWSCi/CdDastDevsecopsGCPGitGitlabInfrastructure-As-CodeKubernetesSast
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Sr. Software Engineer will develop feature extraction engines, collaborate with data scientists, and test software systems while working with complex file formats and reverse engineering.
Top Skills:
AWSAzureBitbucketC++GCPGitJenkinsJIRAPythonRust
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The posting contains only company overview and benefits; no specific responsibilities listed. A Principal Engineer typically leads technical architecture, owns complex systems, mentors engineers, drives technical strategy, and collaborates cross-functionally to ensure delivery and quality.
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
