The Senior Technical Support Engineer will provide technical support for Automation Anywhere's products, focusing on API troubleshooting, scripting, and customer communication in a SaaS environment.
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5+ years of experience in a technical support role, preferably in a SaaS environment.
- Strong understanding of REST APIs and experience in troubleshooting API-related issues.
- Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.
- Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.
- Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and customer support tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to explain technical concepts to non-technical users.
- Familiarity with cloud computing platforms (e.g., AWS, Azure).
- Knowledge of Generative AI and Prompt Engineering.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Top Skills
AWS
Azure
Bash
Generative Ai
JavaScript
JIRA
Oauth
Prompt Engineering
Python
Rest Apis
SAML
Servicenow
Sso
Zendesk
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