The role involves providing L2 and L3 support for production environments, troubleshooting ETL pipelines, maintaining server health, and collaborating with DevOps teams. Requires strong SQL, Linux, and cloud skills.
We are 3PILLAR GLOBAL
We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail.
Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.
In 2025, 3Pillar Global India was named as a “Great Place to Work” for the sixth year in a row based on how our employees feel about our company, collaborative culture, and work/life balance - come join our growing team
Key Responsibilities
- Providing L2 & L3 Support around Tickets reported from Production Environments Available till 11 AM Pacific time for overlap with US client and ready for on call support over weekend (once in a month)Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools Support microservices-based applications running in Docker and Kubernetes environmentsDiagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures Work with cross-functional teams to identify long-term solutions and enhance system stability Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes
Minimum Qualifications:
- Must Have Minimum 3-4 years of experience in Technical/Application/Production Support in a fast-paced environment Strong hands-on experience with SQL, Linux, and cloud platforms (preferably AWS) Familiarity with monitoring and log management tools such as Datadog, Sumologic, Zabbix or similar platforms Practical experience with Docker and Kubernetes Good understanding of microservices architecture, APIs, and log debugging Strong analytical and problem-solving skills with keen attention to detail Excellent communication and collaboration skills to work across technical and non-technical teams
Top Skills
AWS
Datadog
Docker
Kubernetes
Linux
SQL
Sumologic
Zabbix
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Creative Graphics Designer Manager will create engaging, medically accurate designs for various medical content formats, manage projects, and ensure compliance with brand and regulatory standards while collaborating with stakeholders.
Top Skills:
Adobe Creative SuiteAdobe XdAfter EffectsCorel DrawCSSHTMLIllustratorIndesignPowerPointPremiere Pro
Artificial Intelligence • HR Tech • Information Technology • Software • Business Intelligence
The Partner Sales Manager drives growth through strategic partnerships, manages the partner sales cycle, and fosters partner collaboration to improve revenue and efficiency.
Top Skills:
SaaS
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Program Manager will oversee end-to-end program delivery in a hybrid role, managing projects and facilitating Agile ceremonies across teams. They will communicate with stakeholders and ensure adherence to governance processes.
Top Skills:
AsanaJIRAO9SAP
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
