Senior Technical Analyst

Company Description

Discover the Unexpected 

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We’re an award winning organisation due to our strong people first focus. This includes Top Employer™ and Great Place To Work™ accreditations.

Proud to be a Worlds Best Workplace 2024

Job Description

2. SUMMARY

Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems. Provide support guidance and mentoring Technical Analysts for their day-to-day duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, problems, and changes for Experian solutions. Responsible for application security and ownership and take accountability of the all the applications which are in your domain.

3. KEY RESPONSIBILITIES

1. Management & Admin 

1. Responsible for ensuring their own objectives are met.
2. Provide technical guidance and mentorship to technical analysts/senior technical analysts.
3. Working with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating the CR opportunities in service operations.

2. Technical and Functional

1. Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership.
2. Ability to work on production issues and problems and ensuring a quick and quality resolution.
3. Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them.
4. Continuous research and design of automated solutions with the application support space.
5. Responsible for the identification and implementation of technical service improvements.
6. Providing consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones.
7. SME in at least 1 product

3. Customer Management

1. Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams
2. Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
3. Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.
4. Provide technical analysis to customers and business teams regarding support incidents.
5. To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.

4. Knowledge Sharing

1. Mentor less experienced members of the team to ensure constant knowledge growth of the team.
2. Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.
3. Participate with the management in Continual service improvements and provide ideas to create world class support function.

Qualifications

4. KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

1. Excellent analytical and problem-solving capabilities
2. Strong work expertise in Oracle/SQL Server RDBMS and able to write codes in PL/SQL
3. Good knowledge of Java, Groovy, Powershell programming languages.
4. 5-10 years of development/support experience.
5. Knowledge of Webservices and App Servers (Apache Tomcat, Websphere) is must.
6. Strong knowledge of Windows and Linux Environments
7. Understanding of JSON, XML, WSDL, XSL, XSD is preferred.
8. Strong communication skills.

Education

1. Bachelor’s degree in computer science, engineering, or a related field.
2. Experience in a similar role would be advantageous.
3. Excellent technical, diagnostic, and troubleshooting skills.
4. Strong leadership and organizational abilities.
5. Willingness to build professional relationships with staff and clients.
6. Excellent communication, motivational, and interpersonal skills.
7. ITIL certification is desirable.

Additional Information

Additional Information

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it reflects what we believe. See our DEI work in action! Experian's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, development, innovation, collaboration, wellness, reward & recognition, volunteering... That's why we're an award winning organization for our people-first practices, something we’re very proud of.

Experian Careers - Creating a better tomorrow together

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