Jobs at Experian

Manage end-to-end bureau data ingestion and quality for consumer, commercial, and MFI bureaus. Monitor pipelines, resolve ingestion failures, drive data cleanup and validation improvements, coordinate with members and internal teams, support regulatory and governance requirements, and pursue automation to improve TATs and reduce rejections.

Manage, investigate, and resolve customer grievances across channels within SLAs and regulatory guidelines. Perform root-cause analysis, coordinate cross-functional teams, draft customer and regulator responses, maintain CRM records, report complaint trends and KPIs, and recommend process improvements to reduce complaint volumes and improve customer satisfaction.

Lead regional GenAI product strategy and commercialization across Ascend and Fraud portfolios. Drive discovery, productization, scaling, and adoption of GenAI features; partner with Engineering, Data Science, Sales and GTM; ensure governance, explainability, and measurable commercial outcomes.

Lead Experian India's Direct-to-Consumer product portfolio: define strategy and roadmap, manage end-to-end product lifecycle, drive growth and monetization, onboard partners, ensure regulatory and security compliance, and coordinate cross-functional delivery to meet business and engagement metrics.

Develop and maintain backend and frontend systems using Java, Python, Spring Boot, and React/Angular. Build and integrate APIs and microservices (Swagger), optimize multithreading, performance, and memory. Work with Oracle SQL/PLSQL, Linux/Unix, and CI/CD pipelines. Apply software architecture and design patterns and provide leadership and clear communication across teams.

Lead local product strategy and requirements for enterprise decisioning and workflow platforms. Serve as SME on decision engines, APIs, cloud-native and hybrid deployments; own governance, readiness, and go-to-market coordination. Drive solution design, client validation, adoption tracking, and enhancement backlogs while collaborating with regional/global teams, engineering, finance, operations, sales, and support.

Drive end-to-end sales of decisioning, identity verification, and fraud SaaS solutions for BFSI clients. Qualify opportunities, architect consultative solutions, lead demos/workshops with presales, engage CXO and product/risk teams, and build predictable pipeline for cross-sell and upsell.

Design and deliver predictive models and automated scoring systems using machine learning and statistical methods. Work with business, pre-sales, and delivery teams to generate insights, support product creation, and manage analytics engagements. Handle large data volumes and apply advanced analytics to drive client value.

Manage client engagement and adoption of Experian products across assigned segment. Drive business development, promote solutions (credit, fraud, analytics), deliver training and presentations, build relationships with decision-makers, collaborate with internal teams for solution delivery, capture market feedback, and track adoption and performance metrics.

Build high-quality predictive models and automated scores using machine learning and statistical analysis. Apply data mining to large datasets, generate insights, and support business, pre-sales, and analytics teams for product creation and delivery.

Analyze large datasets, build and maintain dashboards and reports, develop data models and KPIs, support forecasting and performance tracking, ensure data integrity, automate reporting, and present actionable insights to stakeholders.

Lead cross-functional enterprise transformation programs, ensuring alignment to strategy, governance, risk management, performance tracking, and stakeholder change management to deliver operational improvements and scalable growth.

Perform third‑party and client due diligence for onboarding vendors, partners and clients: review financial and legal documents, conduct KYC checks, assess technology/security reports, coordinate with Legal/Risk/Compliance, maintain credentialing records, prepare reports, and improve SOPs to streamline onboarding.

Plan, execute, and lead internal audits across business, product, operations and IT processes. Perform risk assessments, control testing, prepare audit programs/checklists, document workpapers, report findings with actionable recommendations, track remediation, and support special investigations and strategic audits for senior management.

Handle inbound and outbound customer interactions across channels, investigate and resolve complaints, ensure regulatory and process compliance, maintain high CSAT and quality scores, capture feedback, and suggest process improvements to reduce recurring issues.