Teams at Experian

Manage end-to-end bureau data ingestion and quality for consumer, commercial, and MFI bureaus. Monitor pipelines, resolve ingestion failures, drive data cleanup and validation improvements, coordinate with members and internal teams, support regulatory and governance requirements, and pursue automation to improve TATs and reduce rejections.

Manage, investigate, and resolve customer grievances across channels within SLAs and regulatory guidelines. Perform root-cause analysis, coordinate cross-functional teams, draft customer and regulator responses, maintain CRM records, report complaint trends and KPIs, and recommend process improvements to reduce complaint volumes and improve customer satisfaction.

Lead regional GenAI product strategy and commercialization across Ascend and Fraud portfolios. Drive discovery, productization, scaling, and adoption of GenAI features; partner with Engineering, Data Science, Sales and GTM; ensure governance, explainability, and measurable commercial outcomes.