Teams at Experian

Own the full lifecycle of Experian bureau products, including strategy, roadmap, market analysis, development, launch, commercialization, adoption, and enhancement. Partner with technology, data science, compliance, legal, sales, marketing, and global product teams to deliver data, analytics, API, digital, and AI-powered solutions. Define business cases, prioritize investments, establish KPIs, support pricing and go-to-market strategies, and drive product adoption and revenue growth.

Develop predictive models, automated scores, and advanced analytics using large datasets and statistical techniques. Deliver client-focused analytical services, generate customer insights, develop value propositions, and collaborate with business, technical consulting, and delivery teams to create data-driven products.

Manage, investigate, and resolve customer grievances across channels within SLAs and regulatory guidelines. Perform root-cause analysis, coordinate cross-functional teams, draft customer and regulator responses, maintain CRM records, report complaint trends and KPIs, and recommend process improvements to reduce complaint volumes and improve customer satisfaction.