Develop and enhance enterprise ServiceNow solutions, primarily across SPM and CSM. Responsibilities include platform configuration, customization, scripting, workflow development, third-party integrations, testing, troubleshooting, upgrades, governance, and stakeholder collaboration. The role translates business requirements into scalable technical solutions and supports global implementation and continuous improvement initiatives.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery
REQUIREMENTS:
- Experience: 7+ years in ServiceNow development
- Strong experience in ServiceNow SPM, CSM, and ITSM modules
- Hands-on experience with ServiceNow Service Portal and Integrations
- Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments
- Experience in gathering business requirements and translating them into scalable technical solutions
- Strong knowledge of ServiceNow platform architecture, configuration, and customization
- Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions
- Experience with Jelly Scripting and AngularJS
- Experience in developing and maintaining integrations with third-party and enterprise applications
- Strong understanding of ServiceNow development best practices and governance
- Experience in component integration testing and troubleshooting
- Strong analytical, problem-solving, and debugging skills
- Excellent communication and stakeholder management skills
- Experience in ITOM, GRC, or HRSD modules will be an added advantage
- ITIL knowledge is preferred
RESPONSIBILITIES:
- Work with global teams to implement and enhance ServiceNow solutions across multiple locations
- Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules
- Design, develop, and maintain ServiceNow integrations with enterprise applications
- Understand business requirements and support process standardization through effective platform design
- Develop, configure, and customize ServiceNow applications and workflows
- Create scalable technical solutions aligned with business objectives and platform best practices
- Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts
- Develop solutions using Jelly Scripting and AngularJS where required
- Perform component integration testing and support end-to-end solution validation
- Troubleshoot and resolve application, integration, and platform-related issues
- Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions
- Ensure adherence to ServiceNow development standards, governance, and security best practices
- Participate in design reviews and provide recommendations for platform improvements
- Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives
- Contribute to the successful implementation and adoption of ServiceNow modules across the organization
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Nagarro Navi Mumbai, Maharashtra, IND Office
2601/2, G Square Business Park, Plot No 25 & 26, Sec 30, Opp Sanpada Station, Sanpada, Navi Mumbai, India, 400705
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