Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
Primarily provides pre-sales technical consultancy for the development and implementation of complex solutions. Utilizes broad industry knowledge and expertise in finding products and solutions to meet customer needs. Prepares detailed product specifications and designs for the development and implementation of customer solutions. Provides consultation to prospective customers during customer meetings, tours, assessments and validations. Customer-facing, capable of customer demand creation and cross-regional coordination and collaboration. Can provide post-sales technical expertise during installation and contract-fulfilment.
Responsibilities
Technical Consulting and Sales Support
Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions
Utilizes understanding of Equinix products and services to deliver pitch on Equinix solutions
Analyzes situations and data on problems of moderate scope independently
Provides full support - customer meetings and tours
Solution Design and Deliverables
Provides technical solution design expertise to all assigned Sales account executives
Exercises judgment to solve customer issues that are outside of of standard procedures appropriately
Supports moderately complex RFI/P/Q preparation as requested by Sales Representatives
Develops all deliverables for the customer with minimal oversight from Sales Engineering Management and/or peers
Customer Service
Communicates with customers (internal and external) in a professional, friendly and effective manner, both verbally and in writing
Supports pre-sales efforts for all company products and services
Provides good technical support in sales presentations, customer meetings and trade shows
Able to problem solve a variety issues and execute solutions
Business and Market Expertise
Demonstrates a full understanding of Equinix data center, Network, and Cloud products and services
Possesses industry knowledge and familiarity with the competitive landscape
Collaboration / Communication
Assists sales teams in efforts to earn new business and maintain existing customer relationships
Collaborates with internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
Active participant in cultivating positive culture on the team
Demonstrates good presentation skills
Team Leadership
Provides feedback on various business opportunities and issues
Qualifications
Typically requires a Bachelor’s degree and a minimum of 3 years of related experience; or an advanced degree without experience; or equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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This posting is a new position within our organization.
