We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Key Responsibilities
- Own and lead the full end-to-end delivery of medium to highly complex projects. Which includes, but is not limited to; initiating, planning, execution and monitoring, project closure and implementation, identifying and engaging with key business stakeholders.
- Define and manage the business case, project objectives, scope, resources and agreed set of expected benefits and outcomes
- Act as the primary delivery owner, ensuring alignment across UK, India, and other stakeholders.
- In conjunction with the Project Sponsor, communicate the outcomes/benefits of the project across the organization to garner support and buy-in
- Create and maintain high quality project plans (with built in risk mitigation strategies) and work packages that support delivery, ensuring that responsibilities are assigned to project resources
- Evaluate delivery options and the team’s performance, providing feedback where necessary and adjusting plans at regular intervals against the scope, schedule, budget, risks, outcomes and benefits
- Provide regular forecasts of the future Change and BAU resources required for the project
- Provide the project team with direction and confidence to deliver and ensure that the project delivers the required benefits and outcomes within the specified tolerances of time, cost, quality, scope, benefit and risk
- Undertake regular lessons learnt sessions during the life of the project, implementing agreed recommendations to ensure the project team learns from experience and proactively shares lessons with the broader Project Management community
- Adhere to governance standards, including Project Change Standard and guidelines, maintaining accurate RACI and RAID logs and Service Now records
- Produce timely management information ensuring all mandatory documentation (e.g., business case, requirement documents/user stories, stage gates, test plans, change requests, closure documents) is completed and signed off at the appropriate stages during the life of the project and establish additional governance to reflect the complexity of the project as required
- Forecast future external costs, understand the drivers of project cost variance and take actions to control costs to budgets or raise change control
- Monitor and report progress to the impacted stakeholders (e.g., sponsor(s), Programme manager, Change Programme Directors, steering committee) including ongoing business case viability
- Independently identify and take ownership of issues, risks and dependencies, making recommendations to mitigate the risk or to reduce/remove issues. Escalate where appropriate to maintain progress towards project delivery and act as an escalation point on behalf of the Project Sponsor
- Complete handover to BAU, and business benefits realization activities to close off projects
- Manage resource planning and motivate the project team to ensure a high standard of output, focused on customer satisfaction and delivery through developing others through providing ongoing guidance, mentoring or coaching
- Manage relationships with required teams e.g., Technology, external suppliers and other business functions to achieve timely delivery
- Assist the Programme Manager/Director and Change Programme Director with interviewing and hiring of resources
- Support the Lead Programme Management Officer in establishing appropriate governance and assuring that the Project Change Standard is appropriately applied
- Conduct training workshops with Project Managers focused on improving both project and change management capabilities across the Project Management team
- Participate in improving the change capability across the firm through sharing project and change management disciplines with the wider business
- Mentor and coach project team members with the aim of improving delivery efficacy and supporting their personal development
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
