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eClerx LLC

Senior Process Manager

Reposted 2 Days Ago
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In-Office
Mumbai, Maharashtra, IND
Senior level
In-Office
Mumbai, Maharashtra, IND
Senior level
The Senior Process Manager oversees multi-channel digital marketing projects, managing cross-functional teams, creating segmentation plans, and ensuring campaign metrics are reported accurately.
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General Position Requirements / Scope

  • At least 7-10 years’ experience in marketing  of which 4 years should be in project management across cross-functional teams for multi-channel digital campaigns
  • Experience in direct marketing or database marketing a plus. 
  • Demonstrated ability to handle multiple simultaneous programs
  • Experience in creating project plans that range upwards to 100 tasks in either Microsoft Project 
  • Ability to work with cross-functional teams and Marketing in-person and over the phone.
  • Excellent process flow management capabilities
  • Excellent attention to detail 
  • Excellent interpersonal skills
  • Excellent problem solving and organization skills
  • Strong written and oral communication skills
  • Proficient with basic office applications such as Excel and PowerPoint
  • Bachelor’s degree

Responsibilities
  • Create segmentation plans that support marketing campaigns and for the Marketing Operations team to execute and automate those segmentation plans

  • Manage the Creative Development process (where required) to ensure that the creative teams understand the direction of Marketing, that communications between the teams are conveyed in a timely fashion and that Legal, Brand and other pertinent teams have input

  • When relevant, ensure that cross functional teams/domain experts are involved in setting up relevant metrics and ensure that results of the campaign are reported in a consistent manner.

  • Keep abreast of ad-technology, marketing technology and developments. 

  • Should understand email marketing, performance marketing.

  • Understanding of social media marketing a plus. 

eClerx LLC Mumbai, Maharashtra, IND Office

Express Towers, 4th Floor, Ramnath Goenka Marg, Nariman Point, Mumbai, Maharashtra, India, 400021

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