Senior Process Manager

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

Must-Have Skills & Experience

• Banking domain experience (mandatory) — experience working within risk/compliance/governance frameworks in a bank/financial services environment.
• Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
• Advanced Excel (pivot tables, Power Query, structured trackers, complex formulas) and comfort with BI dashboards (Tableau/Power BI).
• Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.
• Comfortable working with large datasets, multiple trackers, and high reporting rigor.
• Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.

Good-to-Have

• Experience in marketing/digital risk, operational risk, or risk controls supporting product/tech teams.
• Familiarity with risk taxonomies, RCSA concepts, issues lifecycle tools (JIRA/ServiceNow), and governance best practices.
• SQL/Python for data extraction or reporting automation.

Experience & Education

• 3–8 years of experience in Risk & Controls / Governance / Issues Management / Compliance operations (banking preferred).
• Bachelor’s degree in Business, Finance, Economics, Engineering, or equivalent.

About eClerx Digital 

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.