Senior Process Manager

Job Summary

A .NET Technical Lead (PM/SPM) is a senior role responsible for:

• Leading .NET-based software development teams
• Driving technical architecture and solution design
• Managing end-to-end project delivery
• Acting as a bridge between business stakeholders and engineering teams

They combine deep technical expertise in Microsoft .NET stack with project/program management skills to ensure timely, high-quality delivery of applications. 

Core Role Pillars

The role typically spans 4 key areas:

• Technical Leadership
• Project / Program Management
• People & Delivery Management
• Stakeholder & Business Management

1. Technical Leadership Responsibilities

• Define technical architecture and design using .NET, C#, APIs, and microservices
• Guide the team on best practices, coding standards, and frameworks
• Review code, solution design, and architecture decisions
• Solve complex technical issues, performance bottlenecks, and scalability challenges
• Ensure security, data protection, and system reliability
• Drive adoption of modern technologies (cloud, DevOps, automation) 

2. Project / Program Management Responsibilities

• Define project scope, timelines, milestones, and deliverables
• Create project plans, estimations, and resource allocation
• Track progress and ensure on-time delivery
• Manage risks, dependencies, and issue resolution
• Drive Agile ceremonies (Sprint planning, stand-ups, retrospectives)
• Ensure quality, governance, and compliance with SDLC
• Monitor overall project health, budget, and performance metrics 

3. Team & People Management

• Lead a team of developers, QA, and engineers
• Mentor junior and mid-level developers
• Conduct code reviews and technical coaching
• Build team capability and ensure productivity
• Support hiring, onboarding, and performance improvement

4. Stakeholder & Business Management

• Work with clients, product owners, and business stakeholders
• Translate business requirements → technical solutions
• Manage stakeholder expectations and communication
• Participate in solution discussions, feasibility analysis, and cost evaluation
• Provide status reports, dashboards, and updates

Key Skills Required

🔹 Technical Skills

• .NET technologies: .NET Core, ASP.NET, C#
• Web APIs, Microservices, REST services
• Database: SQL Server, performance tuning
• Frontend basics: Angular / React (preferred)
• Cloud: Azure / AWS
• DevOps: CI/CD, Git, pipelines
• Design patterns, OOP concepts

🔹 Project / Leadership Skills

• Agile / Scrum delivery
• Project planning & estimation
• Risk management
• Stakeholder communication
• Resource & team management
• Decision-making & problem-solving

🔹 Soft Skills

• Leadership & mentoring
• Communication (technical + business)
• Analytical thinking
• Conflict resolution
• Ownership mindset

Qualifications & Experience

• Bachelor’s degree in Computer Science / IT
• Typically 8–15+ years experience
• Strong experience in:
  • .NET development
  • Architecture design
  • Team leadership
  • Project delivery

Deliverables / Key Outcomes

A .NET Tech Lead is measured on:

• Successful project delivery (time, quality, cost)
• Scalable and stable architecture
• High team productivity and code quality
• Customer satisfaction
• Reduced production issues and defects

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.