About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
In this role, you will act as a trusted technical advisor to customers, lead complex onboarding and optimization efforts, mentor internal team members, and proactively identify opportunities to improve customer outcomes and team delivery.
Here's a closer look at this key role:
- Lead customer onboarding onto the LogicMonitor’s IPM platform, following best practices and accelerating time-to-value.
- Proactively monitor, triage, and analyze customer digital services to identify performance issues before they impact end users.
- Investigate performance bottlenecks across internet paths, CDNs, DNS, third-party dependencies, application delivery, and browser behavior.
- Configure, optimize, and review synthetic test scripts to accurately reflect real user journeys.
- Present performance insights, trends, and recommendations during customer reviews and technical discussions.
- Act as a trusted advisor to customers by sharing best practices, technical guidance, and product expertise.
- Collaborate with Engineering, Product, Support, and Customer Success teams to resolve issues and improve platform capabilities.
- Train, mentor, and support internal team members to improve technical depth and delivery consistency.
- Identify opportunities within the team to improve day-to-day workflows, deliverables, and overall service quality.
- Minimum 5 years of experience in customer-facing technical, consulting, observability, web performance, or related roles.
- Strong knowledge of DNS, HTTP/S, TLS, CDNs, browser behavior, and internet delivery fundamentals.
- Experience with synthetic monitoring, web performance monitoring, observability platforms, or digital experience monitoring.
- Familiarity with Core Web Vitals, waterfall analysis, browser DevTools, and performance troubleshooting techniques.
- Good understanding of HTML, CSS, and JavaScript as they relate to page performance and user experience.
- Understanding of system architecture, including servers, load balancers, cloud infrastructure, and networking fundamentals.
- Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable recommendations.
- Excellent communication, presentation, and customer management skills.
- Ability to explain technical findings clearly to both technical and non-technical audiences.
- Customer-first mindset with a proven ability to build trusted client relationships.
Nice to have
- Experience with synthetic monitoring platforms such as Catchpoint IPM or similar tools.
- Familiarity with BGP, routing concepts, traceroute, MTR, or internet path analysis tools.
- AWS, Azure, or GCP associate-level cloud certification.
- CCNA or equivalent networking certification.
- Experience mentoring technical teams or leading enablement sessions.
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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Notice Regarding Use of AI in Hiring
We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [email protected].
By submitting your application, you acknowledge this notice.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
