Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are seeking an experienced and dynamic Workday Lead to oversee the successful implementation, optimization, and support of Workday HCM solutions for our business.
This role requires a strategic partnership with HR and IT stakeholders to identify and recommend Workday solution & business process improvements, aligned with business needs.
The ideal candidate will have a deep understanding of Workday HCM solution and a proven track record of leading complex projects from initiation to completion, combining strong leadership skills, technical expertise, and the ability to collaborate effectively with cross-functional teams.
Roles & Responsibilities:
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Serve as the primary point of contact for Process owners and stakeholders for Workday HRIS, in driving adoption, providing guidance, expertise, and strategic recommendations on solution enablement.
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Lead the Workday Support Team, to manage day-to-day system support as well as implementation of Workday projects/ initiatives, as per the relevant governance and service delivery protocols.
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Collaborate with technical consultants, project managers, and business stakeholders to deliver integrated solutions that align with Business objectives.
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Monitoring and resolution of Workday incidents and support services, with adherence to SLA’s and responsibility for appropriate execution of relevant follow-up actions.
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Ensure appropriate documentation of Workday support maintenance activities and design changes, for future reference and audits.
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Instil a “Continuous Innovation” mindset within the team, by mentoring them and ensuring their professional growth through Workday training and skills enablement.
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Stay abreast of Industry trends and advancements through Workday releases, features, and best practices, and recommending enhancements aligned to the organization needs.
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Partner with process owners and stakeholders in identifying, deploying and driving adoption of latest Workday capabilities through a defined service improvement framework.
Qualifications:
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Experience in leading a successful HRIS team (preferably on Workday) with ability to inspire and motivate cross-functional teams to achieve desired outcomes.
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Excellent problem-solving abilities and analytical thinking, to proactively assess and resolve day-to-day issues, and independently drive initiatives to improve solution adoption and HRIS service delivery.
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In-depth knowledge of overall Workday solution with relevant Workday certifications/ accreditations, and hands-on experience in implementing and optimizing Workday HR solutions from “Design to Deploy”.
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Strong collaboration and communication skills, to work effectively with a global team of HR, IT and Business stakeholders.
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Experience in effectively communicating complex technical concepts to both technical and non-technical audience.
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A commitment to continuous learning and staying informed on industry trends, HR Technology innovations and best practices.
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Experience in preparing relevant leadership collaterals and establishing documentation standards for project management, functional & technical requirements and solution implementation.
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Ability to lead projects and drive them to completion.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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