For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
Senior Manager - Order to Cash (OTC)
Location - Mumbai
Role Purpose
As Senior Manager - Order to Cash (OTC) at Accelya, you will own the end-to-end Order-to-Cash process, driving operational excellence, cash flow optimization, compliance, and digital transformation across global finance operations. You will lead a skilled OTC team in India while partnering with stakeholders across Americas, EMEA, and APAC to deliver scalable and efficient OTC processes.
Duties & Responsibilities:
• Own the end-to-end OTC process architecture, covering order management, billing, collections, cash application, dispute management, and reconciliation
• Define, implement, and govern OTC policies, procedures, controls, and best practices to ensure compliance and audit readiness across all regions
• Lead, mentor, and develop a high-performing OTC team while managing matrix reporting relationships and influencing global OTC resources
• Oversee SaaS and Professional Services billing operations, ensuring accuracy for complex deal structures including multi-element arrangements, usage-based billing, contract amendments, and multi-currency transactions
• Partner with Revenue Accounting teams to ensure compliance with ASC 606 revenue recognition requirements and resolve complex billing matters
• Drive collections strategies and working capital improvements to optimize cash flow and reduce Days Sales Outstanding (DSO)
• Lead dispute resolution activities, including root cause analysis, credit memo management, customer escalations, and executive-level issue resolution
• Collaborate with Sales, Customer Success, Finance, Revenue Operations, and Legal teams to streamline Order-to-Cash processes and improve customer experience
• Drive OTC transformation initiatives by identifying automation opportunities and improving process efficiency through technology adoption
• Act as the primary business stakeholder for ERP systems, CRM platforms, cash automation solutions, and OTC technology enhancements
• Leverage AI-enabled tools and analytics to improve collections effectiveness, cash application accuracy, operational productivity, and decision-making
• Own OTC KPI reporting including DSO, AR Aging, Collection Effectiveness Index (CEI), Bad Debt Reserves, Cash Forecast Accuracy, and Billing Accuracy metrics
• Support month-end, quarter-end, and year-end close processes while providing performance insights and recommendations to senior finance leadership
Required Experience & Skills:
• 10+ years of progressive experience in Finance Operations, Shared Services, or Order-to-Cash functions
• Minimum 4+ years of experience in a people management or senior leadership role
• Strong expertise across Order Management, Billing, Accounts Receivable, Collections, Cash Application, Dispute Management, and Reconciliations
• Experience managing global OTC operations within matrix organizations across multiple geographies and time zones
• Proven track record of delivering measurable improvements in DSO, collections performance, cash flow, process standardization, and operational efficiency
• Strong understanding of ASC 606 revenue recognition principles and their impact on billing and OTC processes
• Experience with ERP platforms (SAP, Oracle, NetSuite, Microsoft Dynamics, or similar) and CRM systems
• Strong analytical skills with expertise in AR reporting, forecasting, financial metrics, and performance management
• Excellent stakeholder management, communication, and leadership skills
• CA, CPA, CMA, MBA (Finance), or equivalent Finance/Accounting qualification
Preferred Experience & Skills:
• Experience within SaaS, Software, Technology, or high-growth multinational organizations
• Experience leading OTC automation and transformation programs using ERP, cash automation, and AI-driven finance solutions
• Experience leveraging AI tools to improve collections effectiveness, cash application accuracy, forecasting, and operational productivity
• Exposure to intelligent collections platforms, workflow automation technologies, and data-driven decision-making
• Strong understanding of financial controls, audit requirements, and compliance frameworks
• Demonstrated success driving process excellence, DSO reduction, cash flow optimization, and shared services transformation initiatives
• Ability to influence cross-functional stakeholders and senior leaders across a global matrix organization
• Experience working across Americas, EMEA, and APAC regions in a complex multinational environment
What do we offer?
• An open culture with a creative and challenging opportunity to satisfy your intellectual needs
• Flexible working hours
• Smart working: office working environment
• Work-life balance
• An excellent, dynamic and multicultural environment to work in
About Accelya
Accelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform. Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices. We are proud partners of AWS and pioneers in NDC expertise. Find out more at www.accelya.com
What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Accelya Mumbai, Maharashtra, IND Office
801, Tower-A, Embassy 247 Park, LBS Marg, Vikhroli (W), Mumbai – 400 083, India, Mumbai, India
