Lead end-to-end implementations of healthcare SaaS solutions, translating client requirements into system configurations, managing UAT and go-live, troubleshooting issues, coordinating cross-functional teams, and ensuring successful onboarding, adoption, and post-production optimization for healthcare customers.
This role is for one of the Weekday's clients
Salary range: Rs 1000000 - Rs 3000000 (ie INR 10-30 LPA)
Experience: 6+ yrs
Location: Bangalore, Pune, Mumbai
Job Type: full-time
We are seeking an experienced Senior Implementation Analyst with strong expertise in Healthcare SaaS solutions, healthcare interoperability standards, and enterprise software implementations. In this role, you will lead end-to-end implementation activities, working closely with healthcare clients, product teams, and technical stakeholders to ensure successful deployment, adoption, and optimization of healthcare technology solutions.
The ideal candidate will have a deep understanding of healthcare workflows, EHR/EMR systems, and industry standards such as HL7, FHIR, and X12. You will play a critical role in translating client requirements into effective system configurations, managing implementation risks, supporting testing and go-live activities, and ensuring customers achieve maximum value from the platform. This position requires strong analytical skills, stakeholder management capabilities, and the ability to drive successful implementations in a fast-paced, client-facing environment.
RequirementsKey Responsibilities
- Lead and execute implementation activities across the complete project lifecycle, from discovery and configuration to deployment and post-go-live support.
- Collaborate with healthcare clients to understand business processes, operational requirements, and implementation objectives.
- Gather, analyze, and document customer requirements to ensure accurate product configuration and deployment.
- Configure healthcare SaaS solutions based on client workflows, compliance requirements, and business needs.
- Support User Acceptance Testing (UAT), validation exercises, and issue resolution to ensure successful system adoption.
- Work closely with Product, Engineering, Customer Success, and Support teams to deliver seamless implementation experiences.
- Identify project risks, dependencies, and implementation challenges, and proactively develop mitigation strategies.
- Provide implementation best practices and strategic guidance to customers throughout the onboarding journey.
- Facilitate successful customer onboarding, training, and adoption of healthcare technology solutions.
- Build and maintain strong client relationships, serving as a trusted advisor during implementation and post-deployment phases.
- Troubleshoot functional and technical issues during implementation and coordinate resolutions with internal teams.
- Monitor implementation progress, communicate status updates, and ensure project milestones are achieved on time.
- Support post-production deployments and ongoing optimization initiatives to maximize customer success.
- Contribute to customer retention and expansion opportunities by ensuring positive implementation outcomes.
- Maintain implementation documentation, process workflows, and project records to support long-term customer success.
- 6+ years of experience implementing Healthcare SaaS solutions in enterprise healthcare environments.
- Strong understanding of healthcare operations, clinical workflows, and healthcare IT ecosystems.
- Hands-on experience working with Electronic Health Records (EHR) and Electronic Medical Records (EMR) platforms.
- Deep knowledge of healthcare interoperability standards including HL7, FHIR, and X12.
- Proven ability to manage client-facing implementation projects and stakeholder communications effectively.
- Experience gathering business requirements and translating them into scalable technical solutions.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Excellent communication and presentation skills with the ability to engage both technical and non-technical stakeholders.
- Experience supporting UAT, system validation, go-live activities, and post-implementation support.
- Familiarity with Revenue Cycle Management (RCM) processes is highly desirable.
- Exposure to healthcare providers, hospital systems, payer organizations, or health-tech environments.
- Understanding of implementation methodologies, project governance, and customer onboarding best practices.
- Ability to collaborate effectively across cross-functional teams and manage multiple priorities simultaneously.
- Comfortable working with global stakeholders and supporting customers across different time zones.
- Customer-focused mindset with a passion for delivering successful implementations and long-term client value.
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