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Lead end-to-end implementation of enterprise healthcare SaaS solutions, including discovery, requirements gathering, product configuration, UAT, troubleshooting, stakeholder coordination, go-live, and post-launch stabilization. Partner with healthcare clients and internal Product, Engineering, Customer Success, and Support teams. Provide workflow guidance, manage risks and dependencies, support adoption, and improve implementation processes while building strong client relationships.
𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀
𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟯𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟱-𝟯𝟱 𝗟𝗣𝗔)
Experience: 6+ yrs
Location: Bengaluru, Karnataka, Mumbai, Maharashtra, Pune, Maharashtra
Job Type: Full-time
We are looking for an experienced Senior Implementation Analyst to lead end-to-end implementation activities for enterprise Healthcare SaaS solutions. The role requires strong healthcare domain knowledge, hands-on experience with SaaS implementations, and the ability to translate client requirements into effective product configurations and successful deployments.
You will work closely with healthcare organisations, Product, Engineering, Customer Success, and Support teams to ensure solutions are implemented accurately, adopted effectively, and aligned with clinical and operational workflows.
Requirements
Key Responsibilities
- Lead and execute end-to-end implementation activities across the project lifecycle.
- Conduct client discovery sessions to understand business requirements, healthcare workflows, and operational processes.
- Gather, document, and validate functional and system requirements.
- Configure SaaS product modules based on client workflows, business requirements, and implementation specifications.
- Translate healthcare processes and requirements into practical product configurations and implementation solutions.
- Coordinate implementation milestones, dependencies, deliverables, and stakeholder activities.
- Support User Acceptance Testing (UAT), scenario validation, test execution, and defect resolution.
- Troubleshoot configuration, workflow, integration, and implementation issues during deployment.
- Coordinate with Product, Engineering, Customer Success, Support, and other technical teams to resolve implementation challenges.
- Identify project risks, dependencies, gaps, and potential blockers and proactively drive their resolution.
- Provide regular implementation status updates, project insights, and escalation information to stakeholders.
- Support go-live planning, deployment activities, transition, and post-go-live stabilisation.
- Provide customers with implementation guidance, product best practices, and workflow recommendations.
- Support successful customer onboarding, product adoption, and ongoing platform utilisation.
- Build strong relationships with client stakeholders and act as a trusted implementation partner.
- Identify opportunities to improve implementation processes, documentation, templates, and delivery methodologies.
- Contribute to customer retention and expansion opportunities through strong implementation outcomes and stakeholder engagement.
What Makes You a Great Fit
- 6+ years of experience in Healthcare SaaS implementation, Healthcare IT, implementation consulting, or a closely related field.
- Strong understanding of healthcare IT systems, clinical workflows, and healthcare business processes.
- Hands-on experience implementing enterprise SaaS products for healthcare organisations.
- Practical experience working with EHR/EMR systems and clinical or administrative workflows.
- Strong understanding of healthcare interoperability standards, including HL7, FHIR, and X12.
- Experience gathering requirements, configuring software solutions, conducting UAT, and supporting go-live activities.
- Proven ability to manage client communication and build relationships with technical and business stakeholders.
- Strong analytical, troubleshooting, and root-cause analysis skills.
- Excellent verbal and written communication skills with the ability to explain technical and functional concepts clearly.
- Strong project coordination and stakeholder-management capabilities.
- Ability to work effectively across Product, Engineering, Customer Success, Support, and client teams.
- Strong attention to detail and commitment to implementation quality.
- Ability to manage multiple priorities and deliver effectively in a client-facing environment.
- Proactive approach to identifying implementation risks and resolving issues before they impact delivery.
- Comfortable working with overlapping US business hours when required.
- Strong customer-focused mindset with an emphasis on successful adoption, long-term relationships, and measurable implementation outcomes.
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