Oversee electronic enrollment operations, ensuring accurate, compliant, and timely processing against service-level and quality standards. Validate data, resolve discrepancies, monitor performance metrics, conduct audits, and implement corrective actions. The role also provides guidance to junior staff, communicates with clients and beneficiaries, documents procedures, and supports continuous process improvement. Strong insurance regulatory knowledge, analytical ability, attention to detail, and experience with enrollment and workflow systems are required.
The Senior Executive will serve as the Subject Matter Expert for Electronic Enrollment Operations within the IMU Insurance L&A department. You will ensure timely, accurate processing of enrollment activities while adhering to regulatory guidelines, service level agreements, and internal quality standards. The role demands meticulous attention to detail, strong process discipline, and a commitment to delivering high‑quality outcomes for both clients and beneficiaries.
Responsibilities
- Oversee end‑to‑end electronic enrollment processing to meet SLA targets.
- Validate enrollment data for accuracy, completeness, and regulatory compliance.
- Coordinate with cross‑functional teams to resolve data discrepancies and exceptions.
- Monitor and report key performance metrics, identifying improvement opportunities.
- Maintain up‑to‑date knowledge of insurance regulations and internal policies.
- Conduct periodic quality audits and implement corrective actions.
- Provide guidance and training to junior staff on enrollment procedures.
- Facilitate communication with clients and beneficiaries regarding enrollment status.
- Develop and document standard operating procedures for enrollment workflows.
- Participate in continuous improvement initiatives and process redesign projects.
- Bachelor's degree in Business, Finance, Insurance, or related field.
- 5+ years of experience in electronic enrollment operations or insurance processing.
- Strong understanding of insurance regulatory requirements and compliance standards.
- Proven ability to meet strict SLA and quality benchmarks.
- Excellent analytical and problem‑solving skills with high attention to detail.
- Effective communication and stakeholder management abilities.
- Experience with enrollment platforms and data validation tools.
- Demonstrated leadership or mentorship experience.
- Proficiency in MS Office, especially Excel; familiarity with workflow management systems.
- Ability to work independently and as part of a collaborative team.
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