Jobs at EXL

Manages small data quality projects, maintains documentation and data quality standards, delivers training on best practices, and supports junior team members through feedback and guidance.

Manages and supports organizational administrative functions, including office systems, scheduling, staff supervision, report preparation, policy implementation, and internal communication. The role requires a higher education diploma and 1–2 years of relevant experience.

Manages office systems, schedules, administrative support, staff supervision, reporting, policy implementation, and internal organizational communication. The role supports efficient office operations and helps maintain effective coordination across the organization.

Manage market data requests, access entitlements, approvals, employee subscription changes, access reviews, contract and renewal records, spend reconciliation, and data quality checks. Coordinate with vendors and business stakeholders, maintain documentation, produce operational reports, escalate exceptions, and support process improvements. Requires strong Excel skills, workflow and reconciliation experience, and approximately 2–5 years of relevant operations experience.

Designs and delivers enterprise-scale conversational AI solutions using Dialogflow, Google CCAI, Generative AI, and UJET. Develops intelligent virtual agents, Agent Assist capabilities, GenAI conversational experiences, CCAI Insights, enterprise integrations, and continuous optimization initiatives. Requires strong Dialogflow CX/ES expertise, Google Cloud GenAI experience, webhook and fulfillment integration skills, and hands-on UJET or comparable platform experience.

Processes client transactions according to documented procedures and service-level agreements. Meets productivity, quality, deadline, and customer satisfaction targets while continuously improving performance. Requires knowledge of the Amadeus, Sabre, and Galileo global distribution systems.

Develop and maintain Adobe Experience Manager backend solutions using Java, Sling Models, Servlets, OSGi services, workflows, REST and GraphQL integrations. Manage repositories, indexes, Dispatcher, caching, replication, multisite deployments, and cloud environments. Partner with DevOps teams on CI/CD and Cloud Manager deployments, optimize performance and scalability, implement security practices, and troubleshoot production issues.

Modernize legacy Hadoop and Spark workflows by migrating them to AWS and Databricks, while building AI-ready data pipelines, intelligent agents, LLM applications, and RAG solutions. Maintain existing big data infrastructure, optimize Delta Lake workloads, resolve performance issues, and support BI stakeholders by troubleshooting dashboards and data extracts.

Manage broker onboarding, delegated authority administration, compliance reviews, due diligence, renewals, transaction monitoring, reporting, and queue management. Lead and support team members through coaching, mentoring, quality assurance, escalation handling, root-cause analysis, and workload balancing. Maintain regulatory and internal policy compliance, identify and mitigate risks, interact with clients, present dashboards, and drive process improvements.