Lead, train, and mentor staff to ensure high engagement and productivity. Oversee client service standards, handle escalated client issues, and resolve problems promptly to maintain satisfaction and performance.
Lead, train and mentor staff members, ensuring high levels of engagements and productivity. Monitor and ensure excellent client service is always provided, addressing escalated client issues and resolving them in a timely manner.
ResponsibilitiesLead, Train, and Mentor Staff: Guide and support staff members to ensure high levels of engagement and productivity. Provide training and mentorship to help them develop their skills and perform effectively. Monitor Client Service: Ensure excellent client service is consistently provided. Address escalated client issues promptly and resolve them in a timely manner to maintain client satisfaction.
QualificationsBachelor Degree / Postgraduate Degree 3 - 7 Years
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