Leads collections and credit control activities to achieve collection targets, maintain DSO, minimize bad debt, resolve billing disputes, and ensure timely receivables recovery. Manages customer follow-ups, credit limits, ledger reconciliation, advances, TDS certificates, and payment records. Coordinates with internal teams, supports recovery strategies, handles escalations, prepares management reports, and drives process improvements while maintaining strong customer relationships.
The Assistant Manager – Accounts (Collection) will be responsible for achieving collection targets, maintaining customer relationships, and ensuring timely recovery of receivables. The role involves proactive follow-ups, dispute resolution, credit control monitoring, and collaboration with cross-functional teams to ensure smooth cash flow. The position also requires maintaining accurate records of advances, TDS certificates, and ledgers while driving customer satisfaction through efficient communication and service delivery.
Key Responsibilities
1. Collections & Credit Control
- Monitor and execute monthly collection targets (Target: ≥85%).
- Achieve and maintain Days Sales Outstanding (DSO) at 60 days.
- Minimize bad debts to ≤0.5% of total outstanding annually.
- Track customer compliance with credit limits (Standard: 60 days).
2. Customer Follow-ups & Escalations
- Follow up with customers to resolve billing/payment queries.
- Handle difficult customers and escalations with timely solutions.
- Maintain positive customer relationships to ensure on-time payments.
- Resolve invoice disputes within 15 days.
3. Billing, Ledger & Advance Management
- Identify and report billing queries weekly to the billing team, monitor closure.
- Keep ledgers updated by adjusting payment advice against collections.
- Reconcile unused funds and advances – ensuring proper re-billing to avoid revenue loss.
- Ensure ledgers (Cr, Dr, adjustments) are fully updated by 31st March each year.
4. Customer Service Excellence
- Maintain proactive communication channels with customers regarding credit status, payment obligations, and updates.
- Ensure timely resolution of TDS-related issues and collection of correct certificates before due dates.
- Measure service delivery on time and quality perspective.
5. Team Coordination & Development
- Coordinate with team members and departmental heads to address collection issues.
- Guide and support the team in executing recovery strategies.
- Drive special collection recoveries (e.g., SSBV, ANE/KALNE) through coordination.
6. Management Reporting & Targets
- Report on collection performance, achievements, and key challenges.
- Highlight specific achievements during the year (targets achieved, special recoveries, customer feedback).
- Ensure accuracy of SSBV and other project-related collections.
7. Self-Development & Well-being
- Continuously enhance personal skills related to collections and credit control.
- Manage stress effectively, maintain work-life balance, and prioritize well-being.
Requirements
- Domain Knowledge : Strong expertise in collections, credit control, and receivables management.
- Functional Knowledge : Proficiency in billing, ledger reconciliation, TDS certificates, and customer advance adjustments.
- Analytical Ability : Capability to analyze DSO, ageing, credit exposure, and cash flow risk.
- Customer Service Orientation : Strong follow-up, communication, and problem-solving skills with a customer-first approach.
- ERP/Software Proficiency : Hands-on experience in ERP/Zoho systems, Excel, and financial reporting tools.
- Team Leadership : Ability to coordinate with team members, resolve escalations, and drive results.
- Interpersonal Skills : Negotiation, persuasion, and conflict-resolution skills for dealing with difficult customers.
- Time Management : Ability to handle multiple follow-ups, disputes, and reporting within tight deadlines.
- Continuous Improvement Mindset : Proactive approach to reduce outstanding advances, improve collection efficiency, and streamline processes.
Station Satcom Mumbai, Maharashtra, IND Office
Mumbai, India
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Design and maintain Java-based test automation frameworks for Spring Boot microservices. Own API, integration, regression, and end-to-end testing, validate applications in Kubernetes and Docker environments, and integrate automated tests into CI/CD pipelines. Perform database, contract, resilience, deployment, and production-readiness testing while collaborating with development and platform teams to resolve defects and improve test coverage and reliability.
Top Skills:
CucumberDockerGatlingGitGitlab CiGradleJavaJenkinsJmeterJunitKafkaKubernetesMavenMicroservicesMockitoPactRest ApisRest AssuredSpring BootSQLTestcontainersTestngWiremock
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Owns the Services Procurement product lifecycle, including strategy, roadmaps, feature requirements, development support, go-to-market, adoption, and field enablement. Partners with engineering, UX, services, customers, and stakeholders to deliver enterprise SaaS features, assess competitive positioning, manage cross-functional alignment, and drive measurable product success.
Top Skills:
Agile Software DevelopmentConfluenceEnterprise SaasJIRASQL
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Lead month-end and quarterly close activities across general ledger, accounts payable, accounts receivable, billing, revenue, accruals, intercompany, and reconciliations. Review financial statements, analyze variances, ensure US GAAP compliance, maintain audit-ready controls, and resolve accounting issues. Serve as an accounting subject matter expert while partnering with shared services and cross-functional teams. Drive process simplification, standardization, automation, close-cycle improvements, and financial systems transformation.
Top Skills:
Account Reconciliation (Arcs)Financial Consolidation And Close (Fccs)OracleOracle EpmSalesforceUs Gaap
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
