Senior Content Operations Manager

Company Description

Company Overview

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

Job Description

This role is part of our Forum & Community Teams, within the Credit & Public Equities vertical.

Forum and Community are content products that help investors make better investment decisions faster. Our Sector Analysts and clients conduct in depth Interviews with senior executives and industry specialists to unearth critical insights and generate unfiltered transcripts.

Our 100-strong industry aligned team covers over 2,500 public and private companies, applying data-driven factor models to identify where capital is most likely to be deployed. Our library of over 10,000 Forum Interview transcripts is continually strengthened by the generation of approximately 400 transcripts per month.

Community is a new content offering from Third Bridge with a fast-growing, fast-paced, performance driven environment. As an Operations Manager, you’ll be the person driving operational efficiency and responsible for ensuring the product is set up to successfully scale. 

Reporting to the Global Head of Operations and Chief of Staff for Credit and Equities, the Regional Operations Manager’s responsibilities will include:

Regional Operations Manager’s responsibilities will include:

Responsibilities

• Overseeing a team which comprises of MUM Distribution, and Generalist, Operations Associates. 

• Continually review and monitor work performance of all team members against agreed KPI’s and service level agreements.

• Drive high performance through regular 1:1s, coaching, feedback and performance management tools

• Managing the prioritisation and execution of the team’s projects.

• Forecasting headcount requirements in line with Interview volume projections

• Acting as the first point of escalation for operational issues and managing expectations for internal stakeholders

• Proactively identify bottlenecks and propose solutions

• Developing solutions to issues related to production and distribution of our content

• Proactively suggesting ideas to improve Forum and Community processes and standards 

• Collaborating with the global Operations team to ensure alignment of processes and efficiency across regions, where possible. 

• Adhere to all client and specialist compliance standards

• Ensuring that Forum, Community and Third Party Distribution standards, and their respective compliance frameworks, are adhered to. 

• Flawlessly execute on client requests, while maintaining gold standards around compliance. True player/coach mindset.

• Supporting the growth and career development of the OAs 

Skills

• Highly efficient at operational process design, improvements, and execution with strong attention to detail

• Excellent communication skills and ability to manage expectations with internal stakeholders

• Ability to work in a fast paced and agile environment

• Able to produce quality work independently with strict deadlines

• Comfortable navigating ambiguity

• Have a strong quality of being creative and proactive in coming up with new ideas that benefits the entire business

• Strong team player with excellent interpersonal and communications skills

• A change facilitator with the ability to manage multiple projects efficiently and effectively 
  

Qualifications

• At least 3 years of relevant experience in operations 

• Minimum of 2 year’s experience in managing high-performing teams

• Demonstrable experience training and mentoring team members

• Demonstrable experience prioritising a high volume and fast changing workflow

Additional Information

We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

How will you be rewarded? 

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying. 

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application