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Job Details
Administrator II - Medallia
Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
Do you thrive at the intersection between marketing, customer experience (CX) and technology? Cencora has a unique opportunity for an Administrator II - Medallia. In this role, you will be responsible for the day-to-day operation of the company's primary CX application, Medallia. Under the direction of our Medallia Product Owner, you will work closely with the business, CX center of excellence and other verticals to build and enhance out our listening capabilities to reach our customers where they want to be heard. This role will also have ties to the UX design teams and will slowly expand into multiple business areas. The candidate must have the ability to work on multiple work steams while maintaining excellent service to our business units. He/she must also be a willing and eager learner, as this role will expand and evolve as new software and workflows are brought on board to support the CX function at Cencora.
Duties and Responsibilities:
- Build and Maintain (60%)
- Create engagement surveys within the Medallia application
- Recommend specific methodologies and report findings to aid in survey development
- Work with researchers to understand business needs and provide 1:1 support
- Support and monitor data collection for active surveys
- Administer user privileges
- Become application SME
- Work to develop holistic customer view through data integration, normalization and reporting (customer 360)
- Build customer journeys
- Dashboarding (30%)
- Routinely update, clean, de-dupe, and reconcile data
- Use complex formulas and pivot tables to track data
- Create tables and dashboards to compare data across various criteria such as time periods and financial thresholds
- Create data tables for reports and prepare data for presentation
- Create custom Dashboards from requirements list
- Growth (10%)
- Continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, mentoring others (or being mentored) in CX methodologies.
- Expand your capabilities and learn new technology stacks like Salesforce, PowerBI and Azure.
- Master your craft: Understand the latest trends in the research industry and try to aid our researchers with new capabilities
- Research and track new technologies and areas of interest
Preferred Qualifications:
- Experience in survey design, sample selection, and use of survey design software such as Medallia.
- Excellent grasp of best practices in data visualization
- Ability to continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, mentoring others (or being mentored) in UX design methodologies.
EDUCATIONAL QUALIFICATIONS:
- Minimum 3 years of experience.
- Good understanding of JavaScript or SQL.
- Design engagement surveys in Medallia. Summarize findings for survey improvements. Collaborate to understand business needs.
- Oversee active survey data gathering. Administer user privileges in the application. Gain expertise in Medallia features.
- Integrate data for a comprehensive customer view. Identify key customer touchpoints.
- Create custom dashboards based on requirements
- Bachelor's degree in computer science, Information Technology or any other related discipline and equivalent related experience.
Preferred Certifications:
- Salesforce Certified Administrator
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified IT Professional
- ITIL, ITSM Certifications
SKILLS & KNOWLEDGE:
Behavioral Skills:
- Critical Thinking
- Detail Oriented
- Interpersonal Communication
- Learning Agility
- Problem Solving
- Time Management
Technical Skills:
- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation, Troubleshooting
- Software Validation
- Systems Integration
- IT Regulatory Compliance like SOX Compliance
Tools Knowledge:
- Software Configuration Management Tools like Ansible, Puppet
- Citrix technologies like XenDesktop, XenApp, XenServer
- Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
- Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
- Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
- Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
- Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
