Leads customer acquisition and relationship deepening to grow deposits and branch profitability. Drives cross-selling of financial products, fee income, customer service standards, regulatory compliance, and branch administration. Manages team productivity, performance, and morale while owning branch break-even and P&L results. Collaborates with product, marketing, and other teams on product development, service improvements, and sales initiatives.
The Senior Acquisition Manager – RL Sales is responsible for driving the acquisition and deepening of customer relationships to grow the deposit base. The role includes cross-selling financial products, managing branch operations, and ensuring profitability. The ideal candidate will have strong sales acumen, leadership capabilities, and a customer-centric approach.
ResponsibilitiesDrive enhancement of the deposit pool through acquisition and deepening of customer relationships.
Establish and maintain high standards of customer service delivery across all branch touchpoints.
Achieve cross-sell targets for non-deposit products including mutual funds, insurance, and other third-party offerings.
Generate fee income through effective product penetration and customer engagement.
Oversee branch administration and ensure adherence to regulatory and compliance norms.
Manage productivity, performance, and morale of the branch team.
Take full ownership of the branch’s break-even and P&L performance.
Liaise with product, marketing, and other verticals for new product development, service enhancements, and sales initiatives.
Kotak Mahindra Bank Mumbai, Maharashtra, IND Office
Mumbai, India
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