Gather and document business requirements for Salesforce initiatives, translating them into functional requirements, user stories, acceptance criteria, process flows, and BRDs/FRDs. Lead stakeholder workshops, collaborate with developers, administrators, QA, and project teams, support UAT and defect analysis, manage requirement changes, and recommend improvements to Salesforce processes, integrations, and CRM solutions.
HIRING | SALESFORCE BUSINESS ANALYST
Position: Salesforce Business Analyst
Experience: 6+ Years
Work Mode: Remote
Working Hours: IST Timings
Budget: Up to ₹1.3 LPM
Joining: Immediate / Short Notice Preferred
Interview Status: Interviews Ongoing
ROLE OVERVIEWWe are looking for an experienced Salesforce Business Analyst with 6+ years of relevant experience to gather business requirements, translate them into Salesforce functional solutions, and work closely with stakeholders, developers, administrators, QA, and project teams.
• Gather, analyze, and document business requirements
• Translate requirements into Salesforce functional requirements and user stories
• Create BRDs, FRDs, User Stories, Acceptance Criteria & Process Flows
• Conduct requirement workshops and stakeholder discussions
• Work closely with Salesforce Developers, Administrators, QA, and technical teams
• Analyze existing Salesforce processes and recommend improvements
• Support Salesforce implementation, enhancement, and integration projects
• Support UAT, including test scenarios, defect analysis, and business validation
• Manage requirement changes throughout the project lifecycle
• Ensure Salesforce solutions align with business processes and objectives
REQUIRED SKILLS 6+ years of experience as a Business Analyst with strong Salesforce experience
Strong understanding of Salesforce Platform & CRM processes
Experience in requirement gathering, analysis, documentation & stakeholder management
Strong knowledge of Sales Cloud / Service Cloud
Hands-on experience with User Stories, BRD/FRD, Process Flows, Acceptance Criteria & UAT
Understanding of Salesforce configuration and standard functionality
Good understanding of Salesforce Integrations & APIs
Strong communication, analytical & problem-solving skills
Ability to work with both technical and non-technical stakeholders
GOOD TO HAVE Salesforce Administrator / Business Analyst Certification
Agile / Scrum experience
Knowledge of Jira, Confluence & Salesforce
Salesforce Reports, Dashboards, Workflows & Automation
Exposure to Data Migration & Third-Party Integrations
CANDIDATE PREFERENCE Strong hands-on Salesforce BA experience preferred
Immediate / Short Notice Joiners highly preferred
Must be comfortable working in IST timings
Excellent communication & stakeholder management skills required
Interviews: Ongoing — Immediate submissions preferred
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