Our Story
ISMG is a global intelligence & education firm & premier media organization dedicated solely to cybersecurity, information technology, artificial intelligence, & operational technology. With a diverse portfolio of over 20 brands, 38 digital media platforms, & more than 400 in-person & virtual events held annually, we connect with a global audience of over 1.8+ million subscribers.
We’re able to leverage our advanced industry knowledge & vast network of media properties to provide customers with a variety of customized, targeted solutions to meet their unique organizational & marketing needs. Our portfolio of branding solutions includes Digital Marketing & Advertising, Global Events, Co-Branded Content, & Custom Research.
The Opportunity
We are seeking a highly skilled and dynamic Salesforce Administrator to join our Data Research team & help our organization strengthen sales strategies & solve business challenges through optimized use & data management of the Salesforce Platform.
In this role, you will be responsible for supporting users, managing data, maintaining security standards, & delivering actionable analytics. The ideal candidate will have extensive experience in Salesforce setup, configuration, management, & report creation. This role requires a deep understanding of Salesforce best practices and the ability to drive business success through innovative solutions derived from data analysis from the platform.
Responsibilities
- Salesforce Administration: Managing & supporting the Salesforce instance, including customization of objects, fields, record types, page layouts, validations, workflow & approval rules, sharing rules, permission sets, & triggers.
- User Management: Creating & managing user accounts, profiles, roles, & permissions to ensure appropriate access levels & data security.
- Data Management: Ensuring data integrity through data cleansing strategies, validation rules, & data import/export procedures – performing regular data audits & backups.
- Customization & Configuration: Adapting Salesforce to fit the organization’s unique workflows, processes, & data models by creating custom fields, objects, layouts, &user interfaces
- Workflows & Automation: Designing & implementing automation such as flows, approval processes, & triggers to reduce manual tasks & increase efficiency.
- Reporting & Analytics: Building & maintaining custom reports, dashboards, & visualizations to provide valuable insights into business performance & enable data-driven decision-making
- Training & Support: Providing training, documentation, & ongoing support to users to drive adoption & effective use of Salesforce.
- System Upgrades & Maintenance: Performing system upgrades, install high-priority updates, & ensure optimal performance of Salesforce systems.
- Integration Management: Managing & maintaining data integrations with third-party software used across the business.
- Project Management: Leading & managing Salesforce projects from inception to completion, ensuring timely delivery & alignment with business objectives.
- Stakeholder Collaboration: Working closely with business partners across Sales, Marketing, Operations, & other departments to define & manage project scoping, define requirements, & prioritize activities.
Qualifications
- Salesforce Administrator Certification or 5+ years’ experience in Salesforce administration including setup, configuration, & management of Salesforce systems.
- Advanced experience in Salesforce report creation & analytics.
- Proficiency in designing, building, implementing, & testing Salesforce Flows.
- Familiarity with Salesforce best practices & ability to implement them effectively.
- Experience with Salesforce Sales, Service, Marketing, and/or CPQ Clouds.
- Strong problem-solving & analytical skills to identify inefficiencies & troubleshoot issues.
- Excellent communication skills to effectively gather requirements, translate them into solutions & provide training for users of various skill levels.
- Experience in managing Salesforce projects, including creating & maintaining project plans, monitoring progress, & ensuring successful delivery.
- Ability to keep pace with frequent Salesforce updates & a passion for continuous learning & improvement.
Preferred Qualifications:
- Additional Certifications: Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant
- Community Involvement: Active participation in the Salesforce community.
- Project Management: Experience in change management and governance.
