Lead customer success sales for Paytm Money, driving customer activation and conversion across onboarding and engagement funnels. Manage and coach calling teams, optimize calling processes and communication flows, monitor performance metrics and MIS, collaborate cross-functionally to remove journey bottlenecks, and recommend process improvements to boost conversions.
Title: Sr. Manager/DGM - Sales Manager
About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants.
About the Role: We are looking for a result-oriented and customer-focused professional to lead the Customer Success Sales (CS Sales) function for Paytm Money. The role involves driving customer activation and conversion across onboarding and engagement journeys, managing sales operations teams, and improving customer experience through structured calling and process excellence.
Responsibilities : Drive conversion and activation across customer onboarding and engagement funnels for various products.
Identify and resolve customer journey bottlenecks to improve activation and conversion metrics.
Manage and mentor the calling team to improve lead conversion and customer activation metrics.
Monitor daily performance metrics and share updated MIS reports with stakeholders. Conduct training sessions and ensure quality assurance (QA) standards for the team. Design and optimize calling processes, customer communication flows, and conversion pitches.
Collaborate with product, operations, risk, and business teams to resolve customer journey bottlenecks.
Analyze customer objections and rejection patterns to improve conversion strategiesEnsure high levels of customer engagement, responsiveness, and service quality during interactionsTrack team productivity, conversion funnels, and operational KPIs to drive continuous improvementSupport leadership with business updates, operational insights, and process improvement recommendations.
Expectations/ Requirements: Minimum 5 years of Sales experience, with Stock Broking Industry experience.
Strong communication and convincing skillsCustomer-centric approach with problem-solving mindset.
Ability to handle high-volume lead follow-ups efficientlyBasic understanding of financial products, customer onboarding, and digital engagement processes is preferred.
Good coordination and stakeholder management abilitiesFamiliarity with CRM tools and Excel is preferred.
Prior experience in sales, telesales, fintech, or broking domain is an advantageHigh ownership mindset with strong execution capabilities.
Education: Any Graduate
Why join us: We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaning work for yourself and customers/clients We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always beWith over 500 million+ registered users, 35 million+ merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit and shape India's largest digital lending and payments story.
Compensation: We offer competitive compensation reflecting your contribution.
If you are the right fit, we believe in creating wealth for you.
If you're ready to join Paytm as Sales Executive, apply now and be part of our success story.
Paytm Mumbai, Maharashtra, IND Office
4th Floor, Enterprise Centre, Domestic Airport, Vile Parle East, Mumbai, Maharashtra, India, 400057
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