The Sales Coordinator will validate sales leads, coordinate team tasks, manage customer follow-ups, and ensure timely communications regarding shipping and rate filing processes.
Description
We are looking for an Deputy Manager - Sales coordinator that will handle the following:
- Reefer Planning Manifest Validate sales leads and work to support the sales representative in materializing the leads into sales.
- Follow up with customers for Load list
- Rate Filing for Reefer containers
- Coordinate with team members , equal task distribution to given team member that include handling on email queries & vessel planning (CBF, EAL, Projection)
- To regularly motivate team members to perform better
- Ensure team is adequately trained to perform their job
- Keep team members updated on the latest information development received from sales & branch manager
- Checking team member’s concerns & resolve the same
- Manage the team
- Phone calls are attended promptly and phone etiquette is followed to ensure customer satisfaction
- Customer follow up
- Emails & queries replied within two hours
- Rate Filing
- Ensure that all rate approvals are sent to GSS for filing in IQS
- Form 11 Filing / Form 13 follow up
- EAL forwarded to operation team as per deadlines
- Coordinating with sales & booking team to ensure correct forecast is forwarded to capacity team for space protection
- Free time filing before vessel sailing as per format to concern trade desk. Ensure that Long term free time approval extension is taken on time
- Coordinating with GSS for free time updation
- Reply to GSS queries within 2 hours
You will need to have :
- Shipping Knowledge (2 to 4 years of experience in the industry).
- Good Communication in English / Local Languages
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