Ensure the cleanliness and maintenance of guest and teammate areas, monitor housekeeping performance, and provide excellent guest service. Collaborate with management to identify needs and drive service excellence.
Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
Key Responsibilities
- Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers’ staterooms are always upheld.
- Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
- Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
- Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
- Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers’ rooms, including problem resolution and all Service Excellence related guest inquiries.
- Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
- Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
- Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
- Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
- Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
- Enforces accountability and ownership of the Service Excellence platform and philosophy.
- Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
- Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.
Skills, Knowledge & Expertise
- Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
- Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
- Excellent command of the English language, both verbal and written.
- Good command of the Japanese language, both verbal and written.
Personal Characteristics:
- Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our guests.
- Motivation to excel in all aspects of job duties and responsibilities.
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
- Willingness to embrace all Company values and Service Credo and lead by example.
- Commitment to continuously display and deliver genuine care to our guests and staff and surprise and delight guests throughout their cruise experience.
- Ability to adapt and adjust to a variety of circumstances.
Additional Information
This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
· A competitive salary package.
· Your own comfortable double cabin - your private space to relax and recharge.
· Company-paid travel to and from the ship, so you can focus on the journey ahead.
· Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
· A vibrant recreation and welfare program designed to support your well-being and work-life balance.
· Access to exceptional learning and development opportunities to grow your skills and advance your career.
· The chance to travel the world, exploring exciting destinations while doing what you love.
· A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.
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