Rooms Division Supervisor (Japanese Speaking)

Key Responsibilities

• Ensure Company and Public Health standards of housekeeping, sanitation, maintenance, and related services are consistently upheld across guest and teammate public areas, as well as guest and officers’ staterooms.
• Co-own and monitor Housekeeping performance through the Quality Assurance strategy, using company standards and KPIs to drive continuous improvement.
• Conduct daily inspections to verify cleanliness, sanitization, presentation, and timely readiness of all assigned guest and teammate public areas.
• Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to enable the team to deliver truly personalized service to guests, including Japanese-speaking guests.
• Take overall accountability for the Housekeeping operation in guest and teammate public areas and guest/officer rooms, including proactive problem resolution and ownership of all Service Excellence–related guest inquiries.
• Regularly review guest feedback, the Service Excellence platform, and OBE information to identify trends, address issues, and prevent any negative impact on the guest experience.
• Oversee guest group activities and room/public area set-ups, ensuring all arrangements meet brand standards, safety requirements, and agreed timeframes.
• Identify and communicate furnishing, repair, and replacement needs to the Assistant Rooms Division Manager (guest and teammate public areas) and Rooms Division Manager (officer and guest rooms).
• Consistently exceed Housekeeping targets by fostering a personalized, guest- and teammate-centric culture, reducing friction points, and mitigating negative surprises throughout the voyage.
• Champion the use of Princess MedallionClass products, services, and applications to enhance engagement and deliver a seamless guest and teammate experience.
• Embed accountability and ownership of the Service Excellence philosophy within the team, coaching supervisors and teammates to uphold standards.
• Support teams in providing timely, effective, and personalized resolutions to guest concerns, with a focus on driving down ship-specific post-cruise complaints.
• Partner closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to share best practices, improve operational efficiency, and support cross-departmental collaboration.

Skills, Knowledge & Expertise

• Professional Experience: Minimum two (2) years of Housekeeping experience in a supervisory role within a premium hotel, resort, or cruise ship environment.
• Public Health & Compliance: Clear understanding of Public Health, environmental, and safety requirements related to the servicing of guest and public areas (e.g. USPH or equivalent standards).
• Operational Excellence: Strong knowledge of housekeeping procedures, standards, and equipment, with the ability to plan, prioritize, and follow up to ensure consistently high levels of cleanliness and presentation.
• People Leadership: Proven ability to supervise, coach, and motivate a diverse, multicultural team, providing clear direction, feedback, and support.
• Communication Skills: Excellent command of the English language, both verbal and written, with the confidence to interact with guests, teammates, and senior leaders.
• Japanese Language Skills: Good command of Japanese, both verbal and written, with the ability to support and engage Japanese-speaking guests and teammates.
• Guest Service Focus: Deep understanding of the foundations of customer service and a strong commitment to delivering outstanding, personalized service to every guest.
• Problem Solving: Ability to remain calm, professional, and solution-focused under pressure, using sound judgment to resolve issues quickly and effectively.
• Adaptability: High level of resilience and flexibility, with the ability to adapt to changing priorities, operational needs, and multicultural environments.
• Personal Characteristics: Warm, friendly, and caring personality; motivated to excel; willing to embrace Company values and Service Credo; and committed to continuously displaying genuine care for guests and teammates.

Additional Information

About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.