Leads regional business planning, revenue delivery, customer acquisition, retention, and upsell initiatives. Manages ATL and BTL campaigns, oversees service coordinators and category managers, and ensures performance against NPS, turnaround time, and operating-cost metrics. Establishes KPIs, monitors team performance, identifies process gaps, and implements corrective actions. The role requires regional market understanding, business acumen, data-driven decision-making, and team leadership.
Onsitego is India’s leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country.
We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of 2,500+ employees. Our strong customer-first culture has earned us one of the highest NPS scores in the after-sales industry.
Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be.
Website: www.onsitego.com
Job Title : Regional Sales Manager
Department : Sales & BD
Location : Mumbai
Responsibilities:
· Develop and implement the business plan for the region in close coordination with central team
· Deliver regional revenue targets
· Lead local ATL and BTL campaigns to promote the Onsitego brand, increase awareness and acquire new customers
· Improve customer retention and drive initiatives to upsell/cross-sell on existing customer base
· Manage a team of service coordinators, category managers to ensure delivery of service metrics such as NPS, TAT, cost of operations
· Monitor team performance: Develop and implement KPIs
· Identify process gaps and execute remedial measures to optimize business performance
Desired candidate profile:
· Strong business acumen and understanding of regional market
· Prior experience in leading service/sales operations at large home appliances and digital devices organizations
· Strong understanding of operational metrics
· Ability to build and lead a team
· Ability to analyze data to come up with actionable insights
· Proactive, self-starter with excellent organizational skills
Qdigi Services (an Onsitego Company) Mumbai, Maharashtra, IND Office
Mumbai, India
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Sells enterprise cybersecurity software to new and existing customers across assigned accounts. Responsibilities include prospecting, qualification, negotiation, closing, cross-selling, upselling, renewals, forecasting, account planning, CRM documentation, customer onboarding coordination, and collaboration with internal teams and channel partners. The role also requires promoting products, communicating customer feedback, and using AI technologies to improve decision-making and business outcomes.
Top Skills:
Ai TechnologiesCRMCybersecurityEnterprise Security SoftwareFalcon FlexMarketing SoftwareSaaS
Cloud
Owns the full sales cycle for new and expansion opportunities across commercial and mid-market accounts in India. Responsibilities include prospecting, pipeline generation, technical discovery and validation, value selling, negotiation, closing, forecasting, and account expansion. The role requires selling infrastructure and cloud-native solutions to technical buyers, managing Salesforce pipeline discipline, applying MEDDPICC or similar methodologies, and collaborating with architects, marketing, customer success, product, and partners.
Top Skills:
Ai/MlAnalyticsB2B SaasChallengerCloud-Native TechnologyData InfrastructureForce ManagementHpcLakehouseLinkedin Sales NavigatorMeddpiccObject StorageOutreachS3SalesforceSalesloft
Big Data • Marketing Tech • Analytics
Drive regional business development and revenue growth by identifying and converting B2B sales opportunities across BFSI, telecom, and other industries. Manage client relationships, develop customized commercial proposals, monitor market and competitor trends, ensure regulatory compliance, and lead teams through coaching and performance management. The role requires strong solution sales expertise, financial services or BFSI experience, product and technology understanding, leadership, and communication skills.
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
