Jobs at Qdigi Services (an Onsitego Company)

Leads regional business planning, revenue delivery, customer acquisition, retention, and upsell initiatives. Manages ATL and BTL campaigns, oversees service coordinators and category managers, and ensures performance against NPS, turnaround time, and operating-cost metrics. Establishes KPIs, monitors team performance, identifies process gaps, and implements corrective actions. The role requires regional market understanding, business acumen, data-driven decision-making, and team leadership.

Manage high volumes of customer calls, emails, and chats; identify needs, resolve complaints, provide accurate information, maintain interaction records, and follow up on resolutions. Build customer relationships through active listening and clear communication, meet contact-center KPIs, escalate issues according to protocol, and follow service procedures. The role may rotate across communication channels and requires flexible scheduling.

Leads the end-to-end development and commercialization of warranty, annual maintenance, and accidental damage protection plans. Responsibilities include product design, drafting terms and conditions, market and competitor research, pricing and risk analysis, category expansion, and sales enablement. The role partners with internal stakeholders, B2B clients, OEMs, service franchises, repair networks, and sales teams to launch profitable protection products.

Own customer escalations from intake through resolution by investigating case histories, coordinating internal teams and service partners, conducting root cause analysis, following up on aging cases, communicating with customers, documenting actions, and tracking escalation metrics including TAT, SLA, closures, RCA, and CSAT. Identify recurring issues and process gaps, escalate critical cases, and support continuous improvement initiatives.