Lead multi-unit restaurant operations across a designated region, owning P&L performance, revenue growth, profitability, cost control, compliance, food safety, and customer experience. Coach Restaurant and Store Managers, develop succession plans, monitor operational KPIs, conduct audits, resolve escalated concerns, and coordinate with HR, Supply Chain, Marketing, Finance, and Training teams. Support new store openings and ensure consistent SOP execution across 8–20 outlets.
Role Overview
We are looking for a highly driven Regional Operations Manager to lead multi-unit restaurant operations across a designated region. The role requires a strong operations leader who can drive business performance, ensure operational excellence, develop teams, and deliver a consistent customer experience across multiple outlets.
The ideal candidate should have experience managing several restaurant locations within organized QSR, casual dining, or retail food service brands.
Key Responsibilities
Business & Operational Performance
- Own the P&L performance of assigned restaurants/outlets.
- Drive revenue growth, profitability, and cost optimization.
- Monitor daily, weekly, and monthly operational KPIs.
- Improve sales through local marketing initiatives and operational execution.
- Ensure achievement of business targets across all assigned stores.
Operations Excellence
- Maintain high standards of food quality, hygiene, safety, and service.
- Ensure SOP compliance across all locations.
- Conduct regular operational audits and implement corrective action plans.
- Drive consistency in guest experience.
Team Leadership
- Lead and coach Restaurant Managers and Store Managers.
- Build leadership capability through regular coaching and development.
- Drive employee engagement and retention.
- Identify succession plans for key operational roles.
Customer Experience
- Monitor customer satisfaction metrics.
- Resolve escalated customer concerns.
- Ensure excellent service standards across all outlets.
Financial Management
- Manage food cost, labour cost, wastage, and controllable expenses.
- Improve restaurant profitability.
- Analyse business reports and recommend improvement initiatives.
Compliance
- Ensure statutory, legal, and brand compliance.
- Maintain food safety and hygiene standards.
- Ensure adherence to audit requirements.
Stakeholder Management
- Collaborate with HR, Supply Chain, Marketing, Finance, and Training teams.
- Support new store openings and operational readiness.
Ideal Candidate Profile
Experience
- 7–10 years of experience in organized QSR, restaurant chains, or hospitality operations.
- Minimum 2–3 years managing multiple restaurant locations.
- Experience handling 8–20 outlets is preferred.
- Strong exposure to P&L management.
- Proven experience leading large operational teams.
Educational Qualification
- Graduate in Hotel Management (IHM or equivalent preferred).
- Degree/Diploma in Hospitality Management.
Success Metrics
- Achievement of sales and EBITDA targets
- Store profitability
- Customer satisfaction scores
- Audit and compliance scores
- Team retention and engagement
- Reduction in food and labour costs
- SOP adherence across all locations
- Successful execution of new store launches
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