Job Description:
R&D Regional Systems Functional Expert (f/m/x)
in Mars Global Service
Research and Development Department
Location: Warsaw
Hybrid working
* Fully virtual recruitment experience *
To continue to deliver our commitment to the Quality Principle and protect our investment in strategic digital R&D and Quality capabilities, the business requires the right level of sustained functional expert support. The Functional Expert organization ensures the sustainability and maintenance of deployed enterprise R&D Systems/Platforms in the region; expectation to deliver functional analysis and expertise to the Business across Mars Snacking, Petcare, and Food segments.
This role will work closely with the R&D Regional Systems Functional Analysts, Business Partners (both leadership, system key users, and data quality leads), Corporate Product Owners, Corporate and Segment Process owners, and business delivery services (BDS).
What will be your key responsibilities?
Key/End User support and Knowledge Management
· Providing key user support as a point of escalation for system issues.
· Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.
· Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.
· Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements
· Partner with development team to support resolution of system issues/bugs
· Drive rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.
Governance (Business process and data quality)
· Supports global and segment process owners in support of system and/or data quality compliance when requested.
Change Management (CIPs/New Capabilities)
· Responsible for aligning and validating system functionality (regional CIPs, global CIPs and new functionality roll-outs) with business requirements
· Manages CIPs (creation of requests, testing, implementation in the units)
· Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.
· Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.
· Provides input into new capability global prioritization process
New capability deployment
· Supports deployment lead/project manager as a functional owner of system implementation.
· Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.
· Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)
What are we looking for?
- Minimum of 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership
- Experience with SAP PLM system
- Experience with R&D or Quality systems
- Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
- Good understanding of Quest/Innovation process
- Excellent networker, easily builds rapport remotely
- Excellent communication skills (oral and written).
- Fluent English
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
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