Oversee hospital quality operations, ensuring statutory and accreditation compliance. Analyze departmental quality indicators, patient feedback, incidents, and trends; support corrective action planning; identify training needs; promote quality initiatives; assist departments with QA programs; and organize and conduct internal audits.
As a Quality Executive at Asian Heart Institute, you will see the quality operations ensuring compliance with the statutory requirements and liaising with external and internal teams related to Quality Management Systems (e.g. certification and accreditation bodies). Your role includes coordinating with all departmental heads for quality indicators and internal feedback, and auditing departments/functions based on our policies and procedures. The role would be reporting to our Head of Quality.
Responsibilities
Responsibilities
- Receive and analyze quality indicators, trends, and reports from every department.
- Receive reports of patient feedback from customer care.
- Receive incident reports and assist in formulating action plans.
- Identifying training needs and creating awareness about quality assurance initiatives.
- Provide support and feedback to departments for developing their departmental QA programs.
- Organize and conduct internal audits with the internal audit team.
- MBA in Health care Management, MHA, or equivalent.
- 2 to 5 years of experience working in Quality dept at a top-tier hospital.
Asian Heart Institute and Research Center Mumbai, Maharashtra, IND Office
Mumbai, India
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