Project Manager- Evergreen

Hi, I'm Bharanidharan, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Evergreen Project Manager coordinates and administers all artefacts for Encompass Evergreen releases, ensuring they are updated during each PI and correctly published at PI close. The role has two main focuses:

• During the PI: plan and track artefact updates by the right technical and non-technical stakeholders.

• End-of-PI / Post-PI: personally complete the administrative tasks on the End-of-PI checklist, including finalizing, uploading, versioning, and securing Evergreen content on the microsite.

This is a highly structured, process-driven role suited for someone who is organized, detail‑oriented, and comfortable coordinating with multiple contributors. Full training will be provided on Evergreen processes, tools, artefacts, and microsite administration.

• Track and coordinate updates to all product artefacts and report status.

• Follow up with contributors to ensure timely updates for each PI.

• Maintain quality, structure, and formatting standards across documentation.

• Explore opportunities for automation and implement improvements to reduce manual effort where possible.

• Update definition of done based on modification or creation of any artefacts.

• Act as the librarian for all collateral, ensuring artefacts are well organized, easy to navigate, and consistently structured.

End-of-PI Activities

• Execute all steps in the PI checklist including:

  • Release updated Solution Description & Blueprint templates

  • Exporting and uploading updated use cases to Microsite.

  • Refreshing APIs, attributes, reference data, and related artefacts.

  • Updating Baseline Confluence space and publishing use case release notes.

  • Performing sanity checks on all uploaded artefacts.

  • Maintain Release Notes.

Process Adherence

• Follow all “How To” guidelines and templates.

• Maintain version consistency and ensure artefacts are structured correctly.

Coordination & Support

• Act as a point of contact for artefact updates.

• Provide progress updates to Product Management.

• Ensure smooth, repeatable end‑of‑PI cycles.

• Bachelor’s degree and experience in Business, Information Systems, Project Management, or a related field preferred.

• Strong organizational and documentation skills.

• High attention to detail and ability to follow structured checklists.

• Experience with Confluence, SharePoint, or similar tools (preferred, not mandatory).

• Ability to work independently and manage recurring cycles.

• Experience with Agile methodologies and PI cadence (SAFe or similar).

• AI Tools like Co Pilot,  Glean, Cursor (desirable, not mandatory).

• Project management or agile certifications (e.g., Prince2, PMP, Scrum Master) are a plus.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.