Program Manager

We are seeking an accomplished Delivery Lead with a strong techno-functional background and extensive experience in managing and delivering large-scale software projects. This senior leadership role requires a strategic thinker who can bridge the gap between technology and business, drive successful project delivery, and lead cross-functional teams. The ideal candidate will have deep expertise in .NET and ASP.NET technologies combined with exceptional leadership and stakeholder management skills.

Key Responsibilities:

• Lead end-to-end delivery of complex software projects ensuring quality, timeline, and budget adherence.
• Manage and mentor a team of technical leads, developers, and project managers to achieve project goals.
• Collaborate closely with clients, business stakeholders, and internal teams to understand requirements, define scope, and drive solution design.
• Act as a techno-functional expert bridging business needs and technical implementation, translating business requirements into actionable technical solutions.
• Oversee resource planning, risk management, and issue resolution throughout the project lifecycle.
• Drive process improvements and best practices in software delivery, agile methodologies, and quality assurance.
• Manage client relationships at senior levels, provide regular status updates, and ensure high client satisfaction.
• Lead presales activities, including scoping, estimating, and presenting technical proposals to clients.
• Work closely with architecture and product teams to ensure solutions are scalable, maintainable, and aligned with organizational standards.
• Monitor project metrics and KPIs to ensure delivery excellence and identify areas for improvement.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.
• Minimum 15 years of overall experience in IT delivery, with proven leadership roles managing software projects.
• Strong hands-on and architectural experience with Microsoft technologies including .NET Framework, ASP.NET, C#, and related stacks.
• Solid understanding of software development lifecycle (SDLC) and Agile/DevOps practices.
• Techno-functional expertise with the ability to translate complex business requirements into technical solutions.
• Experience managing large distributed teams and multi-stakeholder projects.
• Strong client management and communication skills with experience engaging at senior leadership levels.
• Proven track record in presales and business development activities.
• Familiarity with cloud platforms (Azure preferred), web services, APIs, and microservices architecture is a plus.
• Exceptional problem-solving, analytical, and decision-making skills.
• Ability to thrive in fast-paced environments and manage competing priorities.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.