Title: Program Manager
Location: Mumbai
Job Summary
The Customer Project Manager is responsible for collaborating with project managers to ensure deliverables meet customer expectations, optimizing project plans for better outcomes. The role manages specific project tasks from initiation to completion, ensuring timely and high-quality delivery, operating under general supervision. The role addresses moderately complex customer inquiries and resolves issues to ensure satisfaction. The role analyzes project data to provide insights, contributes to continuous improvement, and coordinates with cross-functional teams. The role documents risks and change requests, supports presales activities, assists with product integration and installation, and conducts post-implementation reviews to enhance future projects and practices.
Job Responsibilities:
Collaborates closely with project managers to ensure that all project deliverables are aligned with customer expectations, reviewing project plans and providing input to optimize project outcomes.
Takes ownership of specific project tasks, managing them from initiation to completion, ensuring that all assigned responsibilities are delivered on time and meet the required quality standards.
Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
Serves as a technical and operational liaison between the customer and internal teams, addressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughout the project lifecycle.
Analyzes project data and metrics to provide insights and recommendations that support project goals, contributing to continuous improvement in project execution and customer value delivery.
Collaborates with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements, leading to effective coordination between all entities.
Documents project risks, issues, and change requests, working with the project manager to implement mitigation strategies that minimize impact on project timelines and budgets.
Provides support during presales activities, helping to scope solutions that meet customer needs and ensuring the feasibility of proposed project plans, with a clear path to successful implementation.
Participates in the integration and installation of products, services, and solutions at customer sites, ensuring that all technical and operational requirements are met and that customers are fully supported throughout the process.
Conducts post-implementation reviews and customer feedback sessions, gathering insights to inform future projects and contribute to continuous improvement in customer project management practices.
Minimum required Education:
Bachelor's Degree/ Vocational Education in Business Administration, Engineering, Science or equivalent.
Minimum required Experience:
4 years to 10 years of experience with in Project Management, Customer Service or equivalent.
Preferred Skills:
• Regulatory Compliance
• Data Analysis & Interpretation
• Project Management
• Budget Management
• Stakeholder Management
• Capability Assessment
• Risk Assessments
• Project Scope Development
• KPI Management
• Business Acumen
• People Management
• Service Operations
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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