Program Manager

• Define product vision, roadmap, and strategy, ensuring alignment with business goals.
• Manage the end-to-end product lifecycle, from ideation to launch and ongoing enhancements.
• Collaborate with business, engineering, and operations teams for effective product delivery.
• Work closely with customers to understand their needs and translate them into product features.
• Prioritize product backlogs and manage release planning for timely deliveries.
• Drive the adoption of enterprise platforms, including SAP and LexisNexis solutions.
• Analyze market trends and customer feedback to identify new product opportunities.
• Define KPIs and metrics to measure product success and drive continuous improvement.
• Manage stakeholder communication and provide executive-level reporting.
• Support pre-sales activities and strategic customer engagements.

• 15+ years of experience in Product Management, Business Analysis, or Enterprise Solution Delivery.
• Proven track record in managing enterprise products across their lifecycle.
• Strong expertise in SAP ERP, LexisNexis/Nexus platforms, or similar enterprise applications.
• Experience with Agile/Scrum methodologies and product management frameworks.
• Understanding of enterprise architecture, APIs, system integrations, and cloud technologies.
• Ability to work effectively with cross-functional teams, including engineering and business.
• Excellent stakeholder management, communication, and leadership skills.
• Analytical mindset with strong problem-solving and decision-making abilities.
• Familiarity with AI-enabled products, automation, and digital transformation initiatives is preferred.
• Product Management tools knowledge (Jira, Confluence, Azure DevOps) is an advantage.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.