Provide first-line support via live chat, calls, and email to global e-commerce customers. Troubleshoot issues, document technical bugs and product requests, analyze user sessions for activation roadblocks, and relay UI/UX suggestions to the product team to improve onboarding and product success.
This role is for one of the Weekday's clients
Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA)
Min Experience: 0+ years
Location: Bengaluru, Remote (India)
JobType: full-time
Requirements
What you’ll do
- This role is a mix of supporting customers who reach out over live chat, calls & emails.
- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.
- Recording and segregating technical issues and product requests from customers and routing them to product team.
- Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.
What makes you a good fit
- You care about creating a software service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement).
- Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Customer Support, Customer Service
Good-to-have skillsTechnical Support
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What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
