Manage the end-to-end lifecycle and growth of digital payment products including UPI, IMPS, NEFT, RTGS, and merchant payments. Drive product adoption, transaction growth, customer experience, regulatory compliance, partner relationships, feature delivery, and ecosystem initiatives. Monitor performance, service levels, customer feedback, and complaints while collaborating with technology, operations, risk, compliance, business teams, NPCI, fintechs, and payment partners.
To manage and enhance digital payment products, including UPI, IMPS, NEFT, RTGS, and merchant payment solutions, through product development, business growth initiatives, customer experience enhancement, regulatory compliance, and ecosystem partnerships to drive adoption and business outcomes.
Responsibilities- Manage the end-to-end lifecycle of UPI, IMPS, NEFT, RTGS, and merchant payment products, including product enhancements and customer experience improvements.
- Drive customer acquisition, transaction growth, product adoption, and business performance across digital payment channels.
- Lead implementation of new payment features, product enhancements, and regulatory changes in alignment with business objectives.
- Collaborate with Technology, Operations, Risk, Compliance, and Business teams to ensure seamless product delivery and execution.
- Monitor product performance, transaction success rates, operational SLAs, customer feedback, and complaint trends and implement improvement initiatives.
- Ensure compliance with RBI, NPCI, and internal governance requirements applicable to digital payment products.
- Manage relationships with NPCI, payment partners, fintechs, and ecosystem stakeholders to support product development, certifications, and strategic initiatives.
- Assess market trends, competitor offerings, and emerging payment innovations and recommend enhancements to strengthen product competitiveness.
Experience Range: 5 to 10 years
Qualifications: Bachelor's degree in Engineering, Commerce, Finance or related discipline
Postgraduation: MBA preferred.
CSB Bank Mumbai, Maharashtra, IND Office
CSB Bank Limited Mumbai Office, Siroya Center, 1st, 2nd and 3rd Floor, Sahar Airport Road, Andheri East, Mumbai, Maharashtra, India, 400099
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