This role involves leading the development of digital onboarding experiences for banking accounts, ensuring compliance and optimization for customer journeys.
- We are seeking a hands-on and customer-centric Product Manager to lead the development and optimization of our Digital Onboarding and Account Opening experiences.
- You will be responsible for delivering seamless, compliant, and high-conversion onboarding journeys for savings accounts, current accounts, Fixed Deposits and Retail Assets and other customer profiles via mobile and web platforms which will be Assisted, DIY and APIs for partnership integration.
- Define product vision and roadmap for digital onboarding and account journeys (savings, current, NRI, FD, Retail Assets etc.)
- Benchmark with best practices in Indian and global digital banking
- Identify opportunities for automation (e.g., Video KYC, Aadhaar XML, DigiLocker, GSTN, MCA)
- Map end-to-end customer journeys across mobile and web
- Continuously optimize UX for drop-off reduction and faster onboarding
- Conduct user research, feedback analysis, and A/B testing
- Translate business requirements into clear PRDs/user stories
- Collaborate with engineering, design, and QA teams for timely delivery
- Own backlog grooming, sprint planning, and release management
- Work closely with Legal, Risk, and Compliance teams to ensure RBI and UIDAI/KYC norms are followed
- Manage relationships with onboarding tech vendors (e.g., eKYC, PAN validation, NSDL, UIDAI, etc.)
Bachelor’s degree in Engineering
Min Exp: 8 years
Max Exp: 10 years
CSB Bank Mumbai, Maharashtra, IND Office
CSB Bank Limited Mumbai Office, Siroya Center, 1st, 2nd and 3rd Floor, Sahar Airport Road, Andheri East, Mumbai, Maharashtra, India, 400099
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