Process Manager

The incumbent will be responsible for designing, implementing, and managing the organization’s compensation, benefits, and rewards programs to attract, motivate, and retain talent. The role ensures external market competitiveness, internal equity, regulatory compliance, and alignment of total rewards with business strategy across the assigned geographies.

• Responsible for Compensation, Policies, Benefits and Wellness.

• Salary Cost Budgeting: Creating budget for the salary related costs for the fiscal year. This includes liaising with various stakeholders to collate information on workforce plans, employee related expenses and any other estimations as may be required.

• Compensation Benchmarking: Take part in salary surveys, analyse reports from vendors and provide insights to business on compensation benchmarks.

• Driving Increment and Variable Pay cycles: Create input templates, work with HRBPs to get inputs, validate and communicate the revised salaries and bonuses to employees. Work with vendor partners to automate and execute the process through a system. Drive compensation module and system implementation from audit perspective.

• Policy Management: Manage any changes or additions to HR policies.

• Compensation based interventions: Work with HRBPs and business leads to design compensation-based policies, estimate its cost impact and operationalize them.

• Managing Retention Schemes: Managing the budgeting, tracking and operational aspects of running compensation-based retention schemes.

• International Mobility: Liaison with International HR teams to govern the international mobility process

• Wellness and Benefits: Responsible to implementing existing and new wellness and benefits including but not limited to insurance policies

Key Success Metrics (KPIs)

• Market competitiveness of pay structures

• Pay equity and regulatory compliance adherence

• Benefits cost effectiveness and utilization

• Reward program adoption and engagement

• Budget adherence and cost optimization

• MMS / MBA / PGDM in Human Resources

• Minimum 3 years of overall HR experience

• Minimum 1 year of experience in Total Rewards / Compensation & Benefits

• Experience with compensation benchmarking tools (e.g., Mercer, Aon, Radford)

• Experience in automation or implementation of compensation modules in HRMS

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.