Process Manager

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Agentic AI Developer

eClerx is seeking an innovative Agentic AI Developer to design, build, and deploy autonomous AI agents capable of reasoning, decision-making, and task automation. The role involves developing multi-agent systems using LLMs, integrating APIs and tools, and optimizing performance through reinforcement learning and memory-driven architectures. The ideal candidate combines strong software engineering skills with deep knowledge of AI frameworks, prompt engineering, and agent orchestration platforms.

Work Experience

• Bachelor’s or Master’s degree in Computer Science, AI, Data Science, or a related field.

• 5+ years of experience in AI/ML or software development with hands-on exposure to LLMs.

• Strong proficiency in Python and experience with AI frameworks such as LangChain, LlamaIndex, AutoGen, or CrewAI.

• Experience working with LLM APIs (OpenAI, Anthropic, Google Gemini, etc.) and vector databases (Pinecone, Chroma, FAISS).

• Knowledge of agent orchestration, prompt engineering, and context memory management.

• Familiarity with cloud environments (AWS, GCP, Azure) and containerization (Docker, Kubernetes).

Responsibilities

Design and Develop AI Agents: Build intelligent, autonomous agents leveraging LLMs, memory frameworks, and multi-agent coordination systems (e.g., LangChain, CrewAI, AutoGen).

Integrate APIs and Tools: Connect agents with third-party APIs, knowledge bases, and internal systems to enable dynamic data access and real-time task execution.

Optimize Agent Performance: Apply reinforcement learning, context management, and retrieval-augmented generation (RAG) techniques to enhance reasoning and accuracy.

Develop End-to-End Pipelines: Create scalable, production-ready pipelines for AI agent deployment, monitoring, and continuous improvement.

Collaborate with Cross-Functional Teams: Partner with product managers, ML engineers, and domain experts to translate business use cases into functional agentic systems

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About eClerx Digital

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.