Say hello to possibilities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We are looking for a Principal UX Designer to lead and shape video, voice, meetings, chat, and real-time collaboration experiences. This role operates at a system and platform level, owning complex, multi-participant workflows across web, desktop, and mobile.
To succeed in this role, you have a proven ability to:
Video & Collaboration UX Leadership
• Own UX for video meetings, calling, screen sharing, chat, recording, and moderation workflows.
• Design real-time, state-heavy experiences involving latency, failures, permissions, roles, and transitions.
• Drive end-to-end design from problem framing and interaction design to validation and delivery.
Systems, Strategy & Influence
• Define scalable interaction models and UX frameworks for collaboration platforms.
• Partner with Product, Engineering, Research, and Data to influence platform and roadmap decisions.
• Represent UX in reviews with clear, user- and system-driven rationale.
Craft, Quality & Mentorship
• Set a high bar for interaction design, usability, accessibility, and performance-aware UX.
• Mentor senior and mid-level designers and lead design reviews to elevate overall quality.
Portfolio Requirements
• Portfolio demonstrating strong end-to-end UX ownership across complex products or platforms.
• Evidence of systems thinking, interaction depth, and problem-solving ability.
• Clear articulation of design rationale, trade-offs, and impact.
Education
• Master’s degree in Design (HCI, Interaction Design, Product Design) or equivalent.
• Bachelor’s degree in Design, Engineering, or a related field.
Required Experience
• 15+ years in UX / Product Design with strong hands-on experience in video or collaboration platforms.
• Proven ownership of complex, real-time, or platform-level experiences.
• Ability to operate at both system and interaction detail levels.
Preferred
• Experience with UCaaS or enterprise collaboration platforms.
• Exposure to AI-assisted experiences and cross-platform products.
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