Principal Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We have an outstanding opportunity for a Solutions Engineer to work with our outstanding Manufacturing & Energy industry customers in crafting ground-breaking customer engagement roadmaps demonstrating the Salesforce applications and platform in Mumbai, India! The successful applicant will have a track record of working with organizations across Manufacturing, Energy, and/or Oil & Gas, in driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups. They should be capable of articulating a compelling business value proposition centered on transformation. Candidates should communicate clearly and simply the importance of change, why Salesforce is an essential partner in this journey, and why this change is imperative now.

Typical Day of a Solution Engineer:

* Facilitate outcome-focused dialogue to understand and define a customer’s business requirements by conducting discovery calls
* Partner with customers to develop a vision for their future on the Salesforce platform for both short and long term goals
* Make that vision come to life by configuring and presenting the art of the possible on our platform through a product demonstration
* Participate in trainings and certifications to acquire and maintain skill sets
* Interface product and enablement teams to provide feedback from the field and drive solution growth
* Establish and share a point of view on business value provided by the solution with potential customers

Specific Responsibilities:

* Provide thought leadership in how large enterprise organisation can drive customer success through digital transformation.
* Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
* Be an innovator who can build new solutions using out-of-the-box thinking.
* Engage with business users to build solution presentations, demonstrations and prototypes.
* Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
* The ability to authoritatively present and articulate the business value to managers and executives of all levels.
* Deliver functional and technical responses to RFPs/RFIs.
* Work as an excellent teammate by chipping in, learning and sharing new knowledge.
* Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
* Lead multiple customer engagements concurrently.
* Be self-motivated, flexible, and take initiative. 

Required Skills:

* Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
* Relevant years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM, Distributor Management Systems, ERPs, or other high value business solutions.
* Industry Experience: Experience in solutioning for Manufacturing / Energy/ Oil & Gas Industry customers would be a plus.
* Strong focus and experience in pre-sales or implementation is required.
* Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
* Business Analysis/ Business case/return on investment construction.
* Experience in sophisticated solution selling to Enterprise customers
* A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
* Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
* Outstanding presentation and demonstration skills.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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