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Job Description: Lead - Telesales - D2C Channel
Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer.
This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions.
Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory!
Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.
To partner with us in this mission, we are looking for a dynamic and customer-focused senior professional to lead our Ecommerce and Telesales for the Direct-to-Consumer (D2C) channel. This role requires a strategic thinker with a deep understanding of the health insurance market, who can drive sales and enhance customer experience.
Key Responsibilities- Setting-up a customer focused tele-calling centre and team laser focused on solving for the needs of the customer and maximising lead to issuance conversion rates
- Understand digital marketing fundamentals and drivers and being able to collaborate with the marketing team to optimise and refine quality of leads generated
- Have a strong understanding of the market trends and customer needs and collaborate with the product team to create compelling differentiated propositions for the D2C channel
- Collaborate with marketing, product, and technology teams to reimagine and continuously optimize the online customer buying journey, to build the best-in-class journey in the market
- Lead, mentor, motivate, inspire, engage and manage a team of ecommerce and telesales professionals to go the extra mile, display empathy at their core, understand customer needs and recommend suitable solutions.
- Monitor sales performance, and leverage data and analytics to implement continuous improvements, maximise conversion rates and achieve operational excellence.
- Ensure compliance with regulatory requirements and maintain high standards of customer service.
- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
- Minimum of 12-15 years of experience in ecommerce and telesales, with at least 3 years in a leadership role.
- Proven track record of driving sales and customer engagement in the health insurance sector.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in digital marketing tools and CRM systems.
- Ability to thrive in a fast-paced and dynamic environment.
- Incisive insights about your customers, irrespective of the industry you have worked in.
- Real stories of challenging conventions and taking the path not travelled.
- Passionate about building and raring to be part of a Zero to One and One to Hundred organisation
Mumbai
How to ApplyIf you think this role is the right fit for you, please send your story along with your resume to [email protected] We are eager to catch up!
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
