Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.
To partner with us in this mission, we are looking for a talented Program Lead to join our Program Governance team in Mumbai.
We are looking for exceptional talent with a passion for transforming the health insurance experience in India. If you have a deep and thorough understanding of the current state of the industry and a clear vision of what a transformed future could be like, for the scope detailed in this job description, we are eager to speak with you!
As Program Lead, your typical week will include the following...
- Partner key workstreams across the organisation in strategic design of key initiatives across people, partner, process and technology. Act as a versatile problem solver to partner teams in address challenges across multiple functions, often navigating unclear scenarios to drive practical, strategic solutions.
- Collaborate closely with cross-functional teams including Proposition, Actuarial, Service Experience & Operations, Technology, Finance, Distribution, Marketing, Risk Management including Business and Portfolio Management, Operations and other relevant departments
- Define Program requirements, priorities and build End-to-End Program and Project plan.
- Foster winning partnerships with key stakeholders across the organisation, including leaders, colleagues across all workstreams, external partners, ensuring effective communication and alignment of Program objectives.
- Drive strategic design & implementation to achieve organisation goals with attention to differentiation, user journeys accounting for health insurance market dynamics. Ensure that all workstreams deliver target organisation capabilities on time and with high quality
- Identify and build sound program plans to create the optimal governance environment to design and implement in a startup culture. Accountable for identifying, designing and leading the program roadmaps with key workstreams.
- Monitor program progress and performance against established metrics, making necessary adjustments to ensure successful outcomes. Identify and manage risks and issues that may impact program timelines, financials, or deliverables.
- strong knowledge of insurance domain including but not limited to insurance products, regulation, operations process, technology platforms and insurance eco-system partners
- proven experience in delivering organisation level initiatives and programs at scale
- 10-12 years of experience in insurance
- The ability to thrive in fast-paced, highly complex environment and navigating between competing priorities
- strong strategic thought leadership and problem-solving skills with ability to solve unstructured and complex business problems
- Exceptional consultation, communication, and relationship management skills to lead, influence and work closely with a large audience of partners at various levels of seniority and crossfunctional partners
- Excellent project management and organizational skills with a demonstrated ability to build ‘results driving’ relationships
- Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage work time efficiently.
- Excellent leadership and communication skills with the ability to influence and collaborate with stakeholders at all levels.
- Demonstrated analytical and problem-solving skills, with the ability to analyze data, understand trends and develop recommendations for action based on the analysis
- Have built best-in-class processes from scratch.
- Are passionate about leveraging digital tools to transform customer experience.
- Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they really need. Have an attentive ear to listen to new ideas.
- Join hands with other colleagues to solve for the customer.
- Like to work in a culture where everyone can see what others are doing.
- Take help from others when stuck and encourage others when there are setbacks.
- Take full responsibility for your team’s contribution output while thinking wing-to-wing across the organization.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
