Manage and improve service delivery by creating tools, processes, and training to boost workforce productivity. Develop and implement delivery models and frameworks, analyze performance and data trends, strengthen competence via career planning and certification, ensure compliance with legal, financial, data security, and E+OHS standards, and promote automation, knowledge sharing, and continuous improvement to drive global efficiency and profitable growth.
Join our Team
About this opportunity:
Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality delivery tools, processes, and training modules. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.
What you will do:- Enhance the efficiency of our delivery workforce through appropriate tools, processes, and working parameters.- Develop, implement, and manage delivery models and frameworks.- Analyze and manage performance to ensure a quality framework and reliable data trends.- Strengthen competence through career path planning, training, education, and certification.- Adhere diligently to group, legal, financial directives, and data security and privacy guidelines.- Supervise compliance with global and local environmental and occupational health and safety (E+OHS) standards.
The skills you bring:- Change and Improvement Management.- Audit and Assessment.- Risk management.- Tools and Process Management.- Negotiation/Influence.- Performance Management.- Management of Service Delivery Framework.- Knowledge Sharing and Collaboration Skills.- Strong Data Analytics.- Basic Financial Acumen.- Machine Learning Concepts.- Skills taxonomy management.- Automation Concepts.- Ericsson Portfolio.- Services mindset.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: India (IN) || Gurgaon
Req ID: 788109
About this opportunity:
Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality delivery tools, processes, and training modules. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth.
What you will do:- Enhance the efficiency of our delivery workforce through appropriate tools, processes, and working parameters.- Develop, implement, and manage delivery models and frameworks.- Analyze and manage performance to ensure a quality framework and reliable data trends.- Strengthen competence through career path planning, training, education, and certification.- Adhere diligently to group, legal, financial directives, and data security and privacy guidelines.- Supervise compliance with global and local environmental and occupational health and safety (E+OHS) standards.
The skills you bring:- Change and Improvement Management.- Audit and Assessment.- Risk management.- Tools and Process Management.- Negotiation/Influence.- Performance Management.- Management of Service Delivery Framework.- Knowledge Sharing and Collaboration Skills.- Strong Data Analytics.- Basic Financial Acumen.- Machine Learning Concepts.- Skills taxonomy management.- Automation Concepts.- Ericsson Portfolio.- Services mindset.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: India (IN) || Gurgaon
Req ID: 788109
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