Support daily hospital operations to ensure smooth patient services, bed management, clinical safety, staff coordination, compliance, and quality. Maintain MIS records, escalate issues, support audits, and drive patient-centered service improvements.
Position
Responsible for supporting day-to-day hospital operations by ensuring smooth patient services, departmental coordination, compliance adherence, and service quality. The role focuses on executing operational processes efficiently, maintaining patient-centric service delivery, and supporting team performance in alignment with AHI’s standards of care and operational excellence.
Key Responsibilities
Responsible for supporting day-to-day hospital operations by ensuring smooth patient services, departmental coordination, compliance adherence, and service quality. The role focuses on executing operational processes efficiently, maintaining patient-centric service delivery, and supporting team performance in alignment with AHI’s standards of care and operational excellence.
Key Responsibilities
- Patient Care & Experience
- Ensure courteous, empathetic, and patient-centered interactions at all service points.
- Support in maintaining patient satisfaction scores above 90%.
- Assist in resolving service-related concerns within defined timelines.
- Collect and escalate patient feedback for service improvement initiatives.
- Patient Flow & Bed Management
- Coordinate admissions, transfers, and discharge processes efficiently.
- Assist in bed allocation and ensure accurate documentation.
- Support departments to minimize waiting time and delays in patient movement.
- Clinical Safety & Equipment Coordination
- Ensure adherence to hospital safety policies and reporting protocols.
- Report equipment issues promptly and coordinate with biomedical/maintenance teams.
- Support in monitoring equipment availability to reduce downtime.
- Staff Coordination & Support
- Assist in implementing departmental training programs.
- Coordinate duty rosters and ensure adequate staffing support.
- Maintain positive working relationships across departments.
- Support internal engagement initiatives and team communication.
- Quality Assurance & Compliance Support
- Ensure documentation is maintained as per accreditation standards.
- Support audits related to infection control, safety, and quality compliance.
- Report deviations and assist in implementing corrective actions.
- Maintain adherence to hospital policies and SOPs.
- Reporting & Escalation
- Maintain accurate MIS and departmental records - daily census reports, occupancy status, service turnaround times, and escalation records.
- Provide timely updates to the reporting manager for review and action.
- Ensure follow-ups are completed, and service recovery actions are implemented when required.
- MBA or MHA
- 0 - 5 years of experience in hospital operations, healthcare coordination, or hotels
- Basic understanding of hospital processes and quality standards.
- Good communication and coordination skills.
- Strong organizational abilities and attention to detail.
- Service-oriented mindset with willingness to learn and grow in hospital operations.
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